COPSD Specialist -LPHA

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The Gulf Coast Center- Job Description

Title: COPSD Specialist, LPHA

Location: Offices in Angleton, TX

FLSA Status: Exempt 

Working Status: Full Time with Benefits

Summary:
The COPSD Specialist will provide services to assist and support the client in developing skills to gain access to services that provide medical, social, educational and other services essential to meeting basic human needs and assist with coordination of individuals with active psychiatric and substance use disorders who require crisis resolution and/or specialized support in treatment due to non-responsiveness with substance use or mental health services resulting from symptomatic worsening and/or disruptive behavior. The LPHA COPSD Specialist will work with both the Substance Use and Mental Health programs to ensure that clients are receiving integrated treatment and connecting to resources within the community to promote stability and recovery. The COPSD Specialist will maintain a caseload of clients inclusive of creating person-centered recovery plans and be skilled to collaborate with clients to develop and utilize therapeutic interventions based on the client's presenting problems and symptoms. May be asked to conduct diagnostic evaluations for adults as a member of the Mental Health Adult Admissions team (as needed). LPHA COPSD will provide care coordination to adult/youth enrolled in outpatient SUD services who qualify based on the Health Quality Indicator (HQI) Tool to ensure that these individuals are linked to appropriate and ongoing care. The care coordinator collaborates with mobile crisis case managers, mental health case managers, substance use providers, IDD crisis workers, primary care physicians, and other internal and external service providers to ensure coordinated care for the crisis individuals and their families. LPHA COPSD will provide drug/alcohol education/counseling for those individuals enrolled in Ambulatory Detox program for identified caseload.

Gulf Coast Center operates under a trauma-informed approach based on the six key principles of Safety, Trustworthiness & Transparency, Peer Support, Collaboration & Mutuality, Empowerment & Choice, and Cultural, Historical & Gender issues.

Job Duties: COPSD Specialist, LPHA (To be performed with or without accommodation as based on ADA requirements)

Essential Job Duties: 
  • works collaboratively with the COPSD staff in order to identify needs within the community. 
  • Coordinates with the COPSD staff as well as the Program Assistant to identify needs such as transportation, or medication follow up and provides support to ensure needs are met. 
  • Identifies barriers to service and takes measures to appropriately overcome them. 
  • Monitors client progress in relation to treatment plan. 
  • Utilizes clinically sound judgment in developing relationships with client and service providers. 
  • All documentation is accurate, complete and clear as required by the Center and/or State's procedures; progress notes are completed within specified time frames. Documentation will be in either Smart care and/or CMBHS.
  • Therapist will conduct specific assessments (NOMS) and standardized surveys at intervals to be determined. 
  • Therapist will utilize data reports from the Gulf Coast Center electronic health record and/or CMBHS to monitor key health indicators and flags requiring action for those on care coordination caseload (i.e. new diagnoses, referrals, crisis episodes, hospital episodes, jail episodes, missed appointments, missed injections, etc). Collaborates with clinical staff as needed to augment data review with qualitative feedback. 
  • Therapist will complete logistical activities for assigned individuals including tracking of referrals and transitions, addressing barriers to referrals, following up on missed appointments , engaging MCO Service Coordinators as needed and building relationships with a broad range of specialists and providers. 
  • Follows-up on tasks assigned by the clinic medical provider for care coordination caseload needing assistance with care coordination activities (i.e. unable to access medication through insurance plan, missing records, identification of an in-network specialist). 
  • Monitors discharge readiness and transitions in collaboration with the person's recovery team. Assists individuals with connecting to internal and external providers when they are ready to successfully transition from authorized services, including coordination of record sharing. Participates in staffing sessions with both Substance Use Program and Mental Health as a member of the clinical team. 
  • Conducts community education programs on substance use treatment and services offered by The Gulf Coast Center Substance Use Program as needed. 
  • Attend all mandatory Center trainings in accordance with Center policy. Attend all meetings requested by assigned supervisor and/or program director. Ensure copies of certificates received from trainings are sent to the Human Resources for employee file. 
  • Through a system of care, helps to establish baseline data & assists with tracking vital health indicators as a part of CCBHC & 1115 Waiver outcome measures. 
  • Must be able to work independently and organize work effectively using time management tools. 
  • Conduct drug screenings as needed. 
  • Coordinates with Patient Services Specialist for completion of financial screenings. 
  • Coordinates with Eligibility Advisor for completion of benefits screening & Medicaid application where applicable - Develops person-centered recovery plans based on patient's needs and preferences. 
  • Presents patient cases to prescriber. 
  • Makes appropriate referrals to community and Center services. 
  • Provides therapeutic management strategies and clinical coordination to individuals, groups, and family members as defined by GCC using evidence based strategies within the TRR model of care. 
  • Complete Cognitive Behavioral Therapy (CBT) training and achieve competency as outlined in the current HHSC performance contract.
  • Will complete LPHA assessment necessary to determine eligibility for admission (inclusive of priority population). 
  • Complete the required diagnosis form indicating all five diagnostic categories. 
  • Accurately complete all LPHA Center required documentation necessary for admission process. 
  • Assure all required LPHA documentation is printed, signed, and filed in respective record. 
  • Conducts service delivery in accordance with Substance Use and Mental Health Adult (MHA) standards as defined by state and local authority. For clients enrolled in GCC MH Services, assures services are provided only to assigned adults/youth with a valid authorization (ANSA/CANS) and Recovery Plan. 
  • Conducts the Adult Needs & Strengths Assessment (ANSA) every 6 months or as clinically indicated for individuals as required & assigned. 
  • Conducts the Child & Adolescent Needs and Strengths Assessment (CANS) every 3 months or as clinically indicated for youth as required & assigned. Responsible for ensuring completion of the initial & annual ANSA/CANS recertification in accordance with the Praed Foundation & HHSC performance contract requirements. A lapse/expiration of certification will result in termination of employment. Exception: If certification lapse/expiration is reported to supervisor within 24 hours of expiration date, employee will be granted opportunity to recertify by close of following business day. Any lapse/expiration greater than 24 hours will result in termination of employment. 
  • Additionally, all certified ANSA/CANS users are required to participate in semi-annual quality assurance training activity conducted by identified ANSA/CANS Super User. 
  • Identifies, arranges, advocates and collaborates with other agencies to assure an effective planned referral, discharge or transfer of services. (Includes completion of service summary.). 
  • Serve as member of the interdisciplinary treatment team providing individual/group therapy and crisis intervention services as needed and authorized by valid ANSA and Recovery Plan. Provide crisis services to adults and walk-ins as needed. 
  • Display professionalism and team membership when representing program throughout daily work. 
  • Participate in team meetings as requested to provide clinical continuity. Consistently practice provision of follow up and communication related to all services provided. This is inclusive of other agencies, families and team. 
  • Utilize Smartcare and CMBHS Reports to consistently monitor and complete required documentation as indicated by program standards. 
  • Meets or exceeds the established performance requirement for entire caseload each month. Meets all productivity measures determined by leadership staff. 
  • Participate in team meetings as requested to provide clinical continuity. Consistently practice provision of follow up and communication related to all services provided. This is inclusive of other agencies, families and team. 
  • Effectively communicate with assigned team, collaborative agency members and leadership staff regarding service delivery, continuity of care and employment/administrative issues. 
  • Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
  • Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.


Education: 

  • This position requires all candidates to have an LPHA, which includes having a minimum of a master's degree with the following licensures: LCSW, LPC, LMFT. 


Required Experience:

  • One to two years related Substance Use and/or Mental Health experience is preferred. Computer/navigation skills required.


Required Certifications/License:

  • Requires license as an LPC associate, LMSW or LMFT associate Prefer license as an LPC, LMSW, LMFT, or LCSW

Ability:

  • General knowledge of mental health disorders.
  • Ability to remain calm in stressful situations.
  • Self-motivated with good time management skills.
  • Ability to multi-task.
  • Good interpersonal skills.
  • Ability to establish cooperative relationships with individuals in crisis situations.
  • Must learn and use the Trauma-Informed Principles in performing assessments with persons in crisis so as to not add any further traumatic experiences.
  • Ability to express self clearly and effectively, orally and in writing.
  • Requires ability to work within a team approach.
  • Requires proficiency with computer skills, programs, and email.
  • This position will interface with community stakeholders and maintain a professional relationship and boundaries with stakeholders in all interactions.
  • Ability to express self clearly and effectively, orally and in writing.
  • Requires ability to work within a team approach.
  • Proficient in the use of electronic data systems including electronic health records and business software such as Microsoft Word and Excel.


Working Conditions:

  • Work will be performed in the Office, Field, and/or Remotely setting(s). 
  • May require varied work hours depending on the needs of clients. 
  • Out-of-region travel may be required to attend training. 
  • May require travel to various locations within Brazoria and Galveston Counties. 
  • Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.
  • Navigator staff is expected to work together as part of the crisis team to have a schedule that maintains crisis services 24 hours a day and 365 days a year.
  • The position requires flexibility to work different shifts or on-call as needed to meet program needs.

Job-Related Physical/Mental Requirements & Environmental Conditions:

Physical:

  • Ability to transport, adjust and/or move items up to 55 lbs.
  • Ability to ascend/descend stairs.
  • Ability to remain in a stationary position for long periods of time.
  • Ability to handle objects.
  • Ability to operate office equipment.
  • Ability to move around within an office setting and/or other locations as needed; may include the ability to bend/twist, kneel/stoop and/or reach for items.
  • Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements. 
  • Ability to detect and write effectively.
  • Ability to hear (with or without aid).
  • Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting.


Mental:

  • Ability to accept constructive criticism.
  • Ability to maintain regular attendance.
  • Ability to understand, communicate and comprehend accurate information with others in English.
  • Ability to reason and analyze effectively.
  • Ability to solve practical problems as it relates to the position.
  • Required to pass and maintain all Center mandated training.


Work Site/Environmental Conditions:

  • Ability to work alone.
  • Ability to work closely with others.
  • Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
  • May be subjected to a hostile environment.
  • May be subjected to a high crime environment.
  • Potential exposure to tobacco products.
  • May be subjected to both inside and outside environmental conditions.
  • Subject to standard noise levels within the working environment.
  • Travel by motor vehicle, van, bus, or plane may be required.


Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.