Are you seeking a career where you can make a difference? Gulf Coast Center (GCC) recruits people who are committed to compassionate, person-centered service. Join our team today!
- Monday - Friday 8a-5p.
- 12 Paid Holidays each year (in addition to time off accrual).
- Great Benefits.
- 5% Salary increase upon 90 days in role.
- Starting rate of pay based on experience doing a similar role.
- Career Ladder.
GULF
COAST CENTER - JOB DESCRIPTION
Job Title: Case Manager-TCOOMMI
Location: Brazoria County
FLSA Status: Non-Exempt
Working Status: Full
Time with Benefits
Summary:
Provide Case Management to consumers of the TCOOMMI Program. Primary responsibilities will be the coordination of services and monitoring treatment needs of individuals on a caseload of 20-25, who are on Probation or Parole. Case Manager will work closely with Probation or Parole Officer to monitor ongoing compliance with treatment.
Communication is key as the individual will need to communicate with other TCOOMMI team members, GCC Staff and outside agencies. So clear, concise communication is a necessary skill.
Time Management is key as the individual will need to meet with each client 3.5 hours monthly every month and the individual will need to able to schedule appointments with clients, other TCOOMMI team members, GCC Staff, outside agencies, meetings and trainings. So, the ability to manage your time is very important.
Flexibility is also important as you are working individuals who have their own live and you will need to able to go with the flow.
Gulf Coast Center is
committed to fostering an open, inclusive, and supportive environment that
welcomes and embraces diversity in all forms. Gulf Coast Center defines
diversity broadly including, but not limited to, race, ethnicity, abilities
(mental/physical), gender, gender identity, immigrant status, language,
religion, sexual orientation, socioeconomic status, veteran status, and age.
Gulf Coast Center embraces trauma sensitive and informed practices, provides
suicide safer care, and fosters a safe and compassionate environment that
promotes racial and health equity.
Job
Duties: (To be performed with or without accommodation as based on ADA
requirements)
The Case Manager-TCOOMMI will be responsible for the following:
Essential
Job Duties:
- Serves as a member of a treatment team, coordinating and providing services as needed.
- Maintains a Forensic Caseload of 20-25 individuals with a mental illness that are on Probation/Parole. Complete monthly time requirements. Coordinate clinical and community services to designated caseload.
- Enter accurate and appropriate billing within 24 hours. Maintain compliance with all documentation as required by TCOOMMI/GCC.
- Display professionalism and team membership when representing program.
- Personnel vacancy may result in temporary increase of caseload.
- Maintain contact with designated staff on a daily basis regarding current work area and retrieval of messages.
- Provide initial screening to determine priority population by conducting an intake interview and appropriate assessment to gather required information within average timeframe of 30 minutes.
- Complete crisis screening to determine level of risk.
- Complete referrals to internal/external resources as clinically indicated.
- Coordinates with Patient Services Specialist for completion of financial screenings.
- Coordinates with Eligibility Advisor for completion of benefits screening & Medicaid application where applicable
- Develops person-centered recovery plans based on patient's needs and preferences.
- Presents patient cases to Prescribers.
- Provides RCM self management strategies and clinical coordination to individuals, groups, and family members as defined by GCC using evidence based strategies within the (TRR) model of care.
- Provides crisis services to consumers as needed.
- Provides monthly documented face to face hours of direct service per month to GCC consumers and/or family members according to the current Direct Service Agreement.
- Monitors consumers' requirements within the TRR model to ensure required services are offered and provided per UM guidelines and HHSC Performance Contract.
- Assure treatment provided to consumer relates to the individualized goals of treatment plan.
- Utilizes a variety of skills training in conjunction with the IMR (Illness Management and Recovery Model) and may utilize the following intervention strategies: instruction, positive feedback, repetition, role play, behavioral reversal, in-vivo practice and coaching.
- Enters into EHR, accurate and appropriate documentation within 2 business days of services per TAC and GCC documentation policy requirements
- Maintains compliance with all documentation for consumers as assigned and as required by the GCC policies and procedures within caseload.
- Conducts the Adult Needs and Strengths Assessment (ANSA) every 6 months or as clinically indicated for individuals as required and assigned.
- Responsible for ensuring the completion of the initial and annual ANSA recertification pursuant to the Praed Foundation and DSHS contract. Any lapse in certification will result in formal disciplinary action. Exception: If certification lapse/expiration is reported to supervisor within 24 hours of expiration date, employee will be granted opportunity to recertify by close of following business day. Any lapse/expiration greater than 24 hours will result in termination of employment. Additionally, all certified practitioners are responsible for participating in annual quality assurance training activity performed by the identified ANSA super user.
- Participate in Medicaid Administrative Claiming process.
- Through a system of care, helps to establish baseline data & assists with tracking vital health indicators as a part of CCBHC & 1115 Waiver outcome measures
- Strict adherence to authorizations and to all GCC policy guidelines outlined in GCC medication transport guidance letter when there is a need to transport patient medications.
- Will be responsible and accountable
for the adherence to and promotion of the agency compliance policy and will
require communication with various departments to foster, develop and continue
our community partnerships as it relates to the position.
- Treat all individuals with the utmost
courtesy, decency and respect.
- Provide responsive, and efficient
services.
- Interact with staff, consumers, local
entities and advocacy groups to provide a service that meets local needs.
- Provide highest level of Customer
Service for both internal and external customers.
- Required to report personnel leave;
flex time and emergency leave to assigned supervisor.
- Strict adherence to the professional,
ethical, and legal requirements set forth in GCC's Business Code of Conduct as
well as the Corporate Compliance Plan.
- Consistent adherence to the Center's
Dress Code.
- Consistent adherence to Center safety
guidelines and expectations.
- May be required to travel within
Brazoria and Galveston Counties.
- Out of region travel may be required
to attend trainings.
- Must maintain a clear driving record
and driver's license in accordance with our Driver Policy.
- Requires current Texas Driver's
License, reliable transportation and must maintain current auto liability
insurance.
Supervision:
- Receives
direct supervision from Program Manager-TCOOMMI
Required
Education:
- Requires a bachelor's degree from an accredited college or university with a minimum number of hours that is equivalent to a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistant, gerontology, special education, educational psychology, early childhood education, or early childhood intervention.
Required Experience:
- Required at least six months to one year of case management experience in the Mental Health field, Parole or Probation.
Preferred Experience:
- Prefer two years of case management experience.
Abilities/Traits:
- General knowledge of mental disorders.
- Self motivated with good time management skills.
- Good interpersonal skills.
- Establish cooperative relationship with consumers/families/service providers.
- Problem solving approach to daily work.
- Knowledge of local social services network.
- Ability to
express self clearly and effectively, orally and in writing.
- Requires
ability to work within a team approach.
- Requires
proficiency with computer skills, programs and email.
Working Conditions:
- Work will be
performed in the Office, Field and/or Remotely setting(s).
- May require
varied work hours depending on need of clients.
- Out of
region travel may be required to attend trainings.
- May require
travel to various locations within Brazoria and Galveston Counties. Requires
current Texas Driver's License, reliable transportation safe and current with
all state requirements, and liability insurance.
Special
Projects:
- Assist
supervisor when requested to complete special projects and complete all
assignments within a time frame negotiated with the supervisor. Completion of
other duties as assigned by supervisor as it relates to the program and
position.
Job Related
Physical/Mental Requirements & Environmental Conditions:
Physical:
- Ability
to transport, adjust and/or move items up to 55 lbs.
- Ability
to ascend/descend stairs.
- Ability
to remain in a stationary position for long periods of time.
- Ability
to handle objects.
- Ability
to operate office equipment.
- Ability
to move around within an office setting and/or other locations as needed; may
include ability to bend/twist, kneel/stoop and/or reach for items.
- Ability
to push/pull, crawl/squat as it relates to PMAB requirements; may be required
to perform PMAB restraints as it relates to program requirements.
- Ability
to detect and write effectively.
- Ability
to hear (with or without aid).
- Ability
to have visual acuity to operate a motor vehicle and observe objects within
work setting.
Mental:
- Ability
to accept constructive criticism.
- Ability
to maintain regular attendance.
- Ability
to understand, communicate and comprehend accurate information with others
in English.
- Ability
to reason and analyze effectively.
- Ability
to solve practical problems as it relates to position.
- Required
to pass and maintain all Center mandated trainings.
Work Site/Environmental
Conditions:
- Ability
to work alone.
- Ability
to work closely with others.
- Ability
to work closely with clients and/or family members with poor hygiene. Ability
to work long and/or irregular hours.
- May
be subjected to hostile environment.
- May
be subjected to high crime environment.
- Potential
exposure to tobacco products.
- May
be subjected to both inside and outside environmental conditions.
- Subject
to standard noise levels within working environment.
- Travel
by motor vehicle, van, bus or plane may be required.
Qualified individuals must be able to perform
these functions with or without reasonable accommodations as based on ADA
requirements.