GULF COAST CENTER - JOB DESCRIPTION

Job Title: Case Manager-Crisis Respite

Location: Brazoria and Galveston Counties

FLSA Status: Non-Exempt

Working Status: Full-time w/benefits

Summary:

Reporting to the Wellness Manager, Crisis Respite staff are responsible for the admission process and providing crisis services to individuals at the Crisis Respite facility. Work will involve providing crisis assessment and intervention services to both adults and children (as needed) experiencing mental health and substance use crisis. This position will also provide intensive crisis follow up services at a determined frequency until crisis customers are no longer in crisis and they are successfully transitioned to regular Center or community services. The crisis follow-up services will include crisis follow up contacts, rehabilitative skills training, family education, community resource referrals and transportation to community resources necessary for crisis stabilization and continuity of care.

Additional responsibilities include providing services to individuals in the EOU Program (Wellness Center) by assisting with assessing, recovery planning and rehabilitative services to assist customers in the crisis stabilization process.

Crisis staff will also respond to calls from law enforcement, jails or judges requesting assistance with mentally ill and/or IDD individuals in need of jail diversion. Crisis respite staff will assist the jail diverted individuals with crisis assessment, LOC5 enrollment, linkage to clinic enrollment, referrals and follow up services.

Crisis Respite members must embrace the concept of teamwork, trauma informed care, jail diversion as well as collaborative documentation. Crisis Respite staff will need to have effective communications in dealing with law enforcement, local hospitals, judiciary and other social service agencies to resolve the crisis needs of the customers. Must be able to work under pressure with stressful situations while maintaining a professional manner.

Staff will adhere to GCC training requirements as well as to state and federal regulations, including program billing/clinical documentation practices and other contractual obligations and requirements.

Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma sensitive and informed practices, provides suicide safer care, and fosters a safe and compassionate environment that promotes racial and health equity.

Job Duties: (To be performed with or without accommodation as based on ADA requirements)

The Case Manager-Crisis Respite will be responsible for the following:

Essential Job Duties:

• Staff, along with Care Navigator, local PD, and all Law Enforcement will work with individuals experiencing a mental health crisis, IDD crisis, or substance abuse crisis.

• Staff will complete or coordinate completion of documentation for clients including the crisis assessment, safety plan, Treatment Plan, Treatment Plan Review, and all required consents and documents necessary to meet Center and HHSC standards.

• Staff will be responsible for consultation with other team members; developing a full range of support options within the community settings; monitoring youth's assigned service package; and assuring all documentation required for the chart is completed as required.

• Provide crisis management, and coordination of services, both internal and external to Gulf Coast Center, for consumers assigned to caseload.

• Crisis Respite/EOU served individuals that are not sent inpatient will receive safety planning and crisis follow up services at an intensity recommended in Suicide Safe Care best practices and contract standards, which include (at a minimum)- follow up face to face contact within 24 hours including a review of risk; then weekly face to face contact including a review of risk at each contact for 30 days; ending in either successful linkage to LOC 1-4 or community provider or LOC-5 crisis relapse prevention services for crisis clients needing continued crisis services in order to link successfully to regular LOC 1-4 or external community providers.

• Crisis Respite staff are required to maintain acceptable productivity during work hours and to complete all tasks assigned by Wellness Manager. A specific productivity expectation or measure has not yet been established for the Crisis Respite position. An addendum will be added to this job description later when we are able to define the achievement expectations for these positions.

• Serve as primary staff for disaster recovery deployment, with the expectation that crisis services staff will keep up their training for Psychological First Aid. Staff will also be part of a rotation for disaster assistance at Disaster Recovery Centers, emergency shelters and other sites.

• Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.

• Treat all individuals with the utmost courtesy, decency and respect.

• Provide responsive, and efficient services.

• Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.

• Provide highest level of Customer Service for both internal and external customers.

• Required to report personnel leave; flex time and emergency leave to assigned supervisor.

• Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.

• Consistent adherence to the Center's Dress Code.

• Consistent adherence to Center safety guidelines and expectations.

• May be required to travel within Brazoria and Galveston Counties.

• Out of region travel may be required to attend trainings.

• Must maintain a clear driving record and driver's license in accordance with our Driver Policy.

• Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.

Non-Essential Job Duties:

• Crisis Respite staff are required to serve on the after-hours crisis rotation as needed to meet program needs.

• Accurately complete bi-weekly timecard, travel log, as well as vehicle reports and assigned reports according to Center policy and procedures.

• Responsible for ensuring completion of the initial and annual ANSA/CANS recertification in accordance with the Praed Foundation and HHSC performance contract requirements. A lapse/expiration in certification will result in termination of employment. Exception: If certification lapse/expiration is reported to supervisor within 24 hours of expiration date, employee will be granted opportunity to recertify by close of following business day. Any lapse/expiration greater than 24 hours will result in termination of employment. Additionally, all certified practitioners are responsible for participating in semi-annual quality assurance training activity conducted by the identified ANSA/CANS Super User.

Supervision:

• Receives direct supervision from Director of Crisis Services.

Required Education:

• Bachelors degree from an accredited college or University in the Behavioral Science field of study.

Preferred Education/Licensure/Certifications:

• N/A

Required Licensure/Certifications:

• N/A

Required Experience:

• N/A

Preferred Experience:

• N/A

Abilities/Traits:

• General knowledge of mental health disorders

• Ability to remain calm in stressful situations

• Self-motivated with good time management skills

• Ability to multi-task

• Good interpersonal skills

• Ability to establish cooperative relationships with individuals in crisis situations

• Must learn and use the Trauma Informed Principles in performing assessments with persons in crisis so as to not add any further traumatic experiences

• Ability to express self clearly and effectively, orally and in writing.

• Requires ability to work within a team approach.

• Requires proficiency with computer skills, programs and email.

Working Conditions:

• Work will be performed in the Office, Field and/or Remotely setting(s).

• May require varied work hours depending on need of clients.

• Out of region travel may be required to attend trainings.

• May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.

• Crisis Respite staff are expected to work together as a team to have a schedule that maintains crisis services 24 hours a day and 365 days a year.

• Although this position will work primarily, the position requires flexibility to work different shifts or on-call as needed to meet program needs.

• Crisis Respite staff are required to work on Center holidays unless approved for a skeleton crew by the Wellness Manager.

• Crisis Respite staff that work on Center holidays will be paid their hours worked and an additional 8 hours of holiday pay or they can take the holiday off another day that is approved by the Crisis Services Director.

Special Projects:

• Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

Job Related Physical/Mental Requirements & Environmental Conditions:

Physical:

• Ability to transport, adjust and/or move items up to 55 lbs.

• Ability to ascend/descend stairs.

• Ability to remain in a stationary position for long periods of time.

• Ability to handle objects.

• Ability to operate office equipment.

• Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.

• Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform SAMA restraints as it relates to program requirements.

• Ability to detect and write effectively.

• Ability to hear (with or without aid).

• Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.

Mental:

• Ability to accept constructive criticism.

• Ability to maintain regular attendance.

• Ability to understand, communicate and comprehend accurate information with others in English.

• Ability to reason and analyze effectively.

• Ability to solve practical problems as it relates to position.

• Required to pass and maintain all Center mandated trainings.

Work Site/Environmental Conditions:

• Ability to work alone.

• Ability to work closely with others.

• Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.

• May be subjected to hostile environment.

• May be subjected to high crime environment.

• Potential exposure to tobacco products.

• May be subjected to both inside and outside environmental conditions.

• Subject to standard noise levels within working environment.

• Travel by motor vehicle, van, bus or plane may be required.

Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.