GULF
COAST CENTER - JOB DESCRIPTION
Job
Title: Galveston County Mental Health Wellness
Center Case Manager
Location: Galveston
County Mental Health Wellness Center
FLSA
Status: Non-Exempt
Working
Status: Full-time
w/benefits
Summary:
Under the general direction of the Nurse Manager for
the Galveston County Mental Health Wellness Center (Wellness Center), the Wellness
Center Case Manager performs case management and administrative duties in
support of the operation of the Gulf Coast Center Wellness Center and Gulf
Coast crisis services in general.
The Wellness Center Case Manager will provide direct
assessment, case management and skills training services to individuals in both
the Extended Observation and Crisis Respite units of the Wellness Center that
assist individuals with successful discharge from the Wellness Center units
back to the community and that help the individuals to avoid crisis reoccurrence.
Wellness
Center services provide short-term, community-based crisis stabilization to
individuals at low to moderate risk of harm to self or others and that have
some functional impairment requiring direct supervision and care, but do not
require hospitalization.
Wellness
Center goals to be addressed for individuals admitted to the program
include:
- Immediate crisis stabilization
- A therapeutic environment to promote healing and restore sufficient functioning
to allow the individual to transition to the least restrictive level of care
- Provision of critical coping skills to support resilience and recovery
- Engagement with the individual with family, LAR, adult caregiver, identified
support system and community resources and support
- Coordination of care and continuity of appropriate support services
- Assistance with housing challenges to avoid a mental health crisis.
Gulf Coast
Center is committed to fostering an open, inclusive, and supportive environment
that welcomes and embraces diversity in all forms. Gulf Coast Center defines
diversity broadly including, but not limited to, race, ethnicity, abilities
(mental/physical), gender, gender identity, immigrant status, language,
religion, sexual orientation, socioeconomic status, veteran status, and age.
Gulf Coast Center embraces trauma sensitive and informed practices, provides
suicide safer care, and fosters a safe and compassionate environment that
promotes racial and health equity.
Job
Duties: (To be performed with or without accommodation as based on ADA
requirements)
The Wellness
Center Case Manager will be responsible for the following:
Essential
Job Duties:
- Evaluate
individuals for eligibility and appropriateness for Extended Observation and
Crisis Respite services and complete necessary referral.
- Case
Manager will provide assessments to include identification of social,
environmental, and cultural factors that may have contributed to the crisis,
review of other precipitating factors leading to the current crisis, review of
current support systems, and the individuals' ideas/plans for coping with the
current crisis episode.
- Responsible
for facilitating each admission that hasn't had a diagnosis entered into the
electronic health records to see a clinician for a diagnosis within I hour of
admission.
- Will
complete or facilitate completion of individuals' crisis treatment and recovery
plans by the next business day after admission to ensure that they are adequate
to meet the individuals' current crisis stabilization needs and for future
crisis avoidance. The crisis treatment plan
must be based on the psychiatric diagnosis and incorporate, to the extent
possible, the individual's treatment preferences and any preferences reported
by the individual's family, LAR, or identified support, as applicable. Individuals and, if applicable, their family
members, LAR, or identified supports must receive appropriate educational
information that is relevant to the individual's condition, including
information about the most effective treatment for the individual's behavioral
health disorder.
- Facilitation
of the ANSA reassessment for all LOC-0 individuals admitted to the units before
their current 7-day LOC-0 authorizations expire. If the individual remains in LOC-0 at this
reassessment, plans are made to reassess the level of need before the
expiration of the extended LOC-0 authorization.
Case Manager is responsible to work with the individuals and their
assigned GCC crisis relapse prevention or case management staff to help the
individuals avoid any disruption in their LOC-0 intensity services.
- Facilitate
the update of LOC-0 crisis individuals' ANSA assessments as their immediate
LOC-0 crisis needs resolve to authorize a full level of care LOC 1-5 for
continued crisis relapse prevention services.
- Coordinate
with enrolled LOC 1-5 individuals' assigned case managers for facilitation of
an ANSA re-assessment to adjust the individuals' level of care due to the
crisis episode by the next business day of an individual's presentation at the
Wellness Center.
- Case
Manager provides reassessment of everyone's progress in treatment each business
day.
- Perform
individual therapeutic skills training interventions that are required by the
individuals' treatment plans and consistent with the individuals' clinical
states.
- Individuals
who have significant co-occurring substance use must be linked with OSAR
substance use disorder screenings for the OSAR staff to review eligibility for
COPSD counseling designed to motivate the individual to engage in substance use
treatment following discharge from the program.
- Responsible
to coordinate with Center staff that will be responsible for continued follow
up with individuals after their discharge from the Wellness Center. Responsible to review each individual
admitted to the Wellness Center due to suicide ideation and concerns for their
eligibility for the specialized Pathway to Care suicide prevention follow up
services. Responsible to coordinate with
crisis relapse prevention or case management staff for follow up care for
crisis avoidance for the individuals that do not qualify for the Pathway to
Care.
- May
evaluate individuals for appropriateness for Wellness Center crisis respite
unit discharge.
- May
evaluate Wellness Center crisis respite individuals for extended observation
unit or inpatient care unit in the event of crisis reoccurrence at the Center.
- Helps
individuals with conflict and problem resolution at the Wellness Center.
- Assists
with difficult discharge planning.
- Responsible
for ensuring completion of the initial and annual ANSA/CANS recertification in
accordance with the Praed Foundation and HHSC performance contract
requirements. A lapse/expiration in
certification will result in termination of employment. Exception: If certification lapse/expiration
is reported to supervisor within 24 hours of expiration date, employee will be
granted opportunity to recertify by close of following business day. Any lapse/expiration greater than 24 hours
will result in termination of employment.
Additionally, all certified practitioners are responsible for
participating in semi-annual quality assurance training activities conducted by
the identified ANSA/CANS Super User.
- The
Wellness Center Case Manager will also provide mobile crisis services as needed
in order for there to be rapid response mobile crisis services in the
community. The position will also provide intensive crisis follow up services
at a determined frequency until crisis customers are no longer in crisis and
they are successfully transitioned to regular Center or community
services. The crisis follow up services
will include crisis follow up contacts, rehabilitative skills training, family
education, community resource referrals and transportation to community
resources necessary for crisis stabilization and continuity of care.
- Case
Manager will be responsible to notify emergency contact person and the local
police department for any individual that leaves the Wellness Center crisis
respite unit unplanned if the individual has not been provided a risk
assessment before leaving Center.
- Responsible
for completing all other tasks as assigned by the Nurse Manager.
- Will
be responsible and accountable for the adherence to and promotion of the agency
compliance policy and will require communication with various departments to
foster, develop and continue our community partnerships as it relates to the
position.
- Treat
all individuals with the utmost courtesy, decency and respect.
- Provide
responsive, and efficient services.
- Interact
with staff, consumers, local entities and advocacy groups to provide a service
that meets local needs.
- Provide
highest level of Customer Service for both internal and external customers.
- Required
to report personnel leave; flex time and emergency leave to assigned
supervisor.
- Strict
adherence to the professional, ethical, and legal requirements set forth in
GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
- Consistent
adherence to the Center's Dress Code.
- Consistent
adherence to Center safety guidelines and expectations.
- May
be required to travel within Brazoria and Galveston Counties.
- Out
of region travel may be required to attend trainings.
- Must
maintain a clear driving record and driver's license in accordance with our
Driver Policy.
- Requires
current Texas Driver's License, reliable transportation and must maintain
current auto liability insurance.
- Non-Essential
Job Duties:
- Demonstrates
a commitment to providing exceptional customer service to patients, co-workers
and the community.
- Demonstrates
an ability to perform job tasks in an appropriately responsive, culturally
sensitive manner recognizing one's own biases.
- Work
practices meet health and safety guidelines and requirements
- Demonstrates
dependable attendance and punctuality
- Maintain
current status in required trainings
- Demonstrates
an ability to implement trauma informed principles when working with clients
and co-workers
- Practices
diversity and inclusion principles
- The
hire for this position must be effective in presenting Crisis Wellness Center
Services information to locate school stakeholders, external agencies and other
organizations to educate and/or gain cooperation with their response systems.
- Wellness
Center staff are expected to utilize collaborative documentation as much as
possible to have service documentation in the electronic health record by the
end of their shifts. Documentation must be entered within 1 business day of
service provision.
Supervision:
- Receives direct administrative supervision from Nurse Manager for
the Wellness Center and clinical supervision from a designated clinical
trainer.
Required
Education:
- Requires Bachelor's
degree from an accredited college or University in the Behavioral Science field
of study
Preferred
Education/Licensure/Certifications:
- Prefer Master's degree in psychology,
Counseling, Social Work, or related field from an accredited college or
university.
Required
Licensure/Certifications:
- Prefer LPCA, LCSWA, or LMFTA required.
Preferred
Experience:
- 1 year related mental health experience is
preferred.
Abilities/Traits:
- General knowledge of mental
health disorders
- Ability to remain calm in
stressful situations
- Ability to multi-task
- Good interpersonal skills
- Must learn and use the Trauma
Informed Principles in performing assessments with persons in crisis so as
to not add any further traumatic experiences
- Requires ability to work
within a team approach.
- Requires proficiency with
computer skills, programs and email.
- Ability to establish
cooperative relationships with youth, their families, and their
communities.
- Ability to provide sensitivity toward family
needs and preferences when providing on-going services and crisis
intervention.
- Ability
to work cooperatively with immediate work group and individuals external to the
program.
- Knowledge
of local social service network.
- Self-motivated
with good time management skills.
- Mature
problem-solving approach to daily work.
- Ability
to express self clearly and effectively, orally and in writing.
- Demonstrated
PC skills.
Working
Conditions:
- Work will be performed in the
Office, Field and/or Remotely setting(s).
- May require varied work hours
depending on need of clients.
- Out of region travel may be
required to attend trainings.
- May require travel to various
locations within Brazoria and Galveston Counties. Requires current Texas
Driver's License, reliable transportation safe and current with all state
requirements, and liability insurance.
- Crisis outreach staff are
expected to work together as a team to have a schedule that maintains
crisis services 24 hours a day and 365 days a year.
- Although this position will
work primarily Mon-Fri 8:00a-5:00p the position requires flexibility
to work different shifts or on-call as needed to meet program needs.
- Crisis staff are required to
work on Center holidays unless approved for a skeleton crew by the Crisis
Services Director.
- Crisis staff that work on
Center holidays will be paid their hours worked and an additional 8 hours
of holiday pay or they can take the holiday off another day that is
approved by the Crisis Services Director.
Special
Projects:
- Assist supervisor when
requested to complete special projects and complete all assignments within
a time frame negotiated with the supervisor. Completion of other duties as
assigned by supervisor as it relates to the program and position.
Job
Related Physical/Mental Requirements & Environmental Conditions:
Physical:
- Ability to transport, adjust
and/or move items up to 55 lbs.
- Ability to ascend/descend
stairs.
- Ability to remain in a
stationary position for long periods of time.
- Ability to handle objects.
- Ability to operate office
equipment.
- Ability to move around within
an office setting and/or other locations as needed; may include ability to
bend/twist, kneel/stoop and/or reach for items.
- Ability to push/pull,
crawl/squat as it relates to PMAB requirements; may be required to perform
PMAB restraints as it relates to program requirements.
- Ability to detect and write
effectively.
- Ability to hear (with or
without aid).
- Ability to have visual acuity
to operate a motor vehicle and observe objects within work setting.
Mental:
- Ability to accept constructive
criticism.
- Ability to maintain regular
attendance.
- Ability to understand,
communicate and comprehend accurate information with others in English.
- Ability to reason and analyze
effectively.
- Ability to solve practical
problems as it relates to position.
- Required to pass and maintain
all Center mandated trainings.
Work
Site/Environmental Conditions:
- Responsible
for the needs of an around the clock Wellness Center will make flexibility
critical. Requires phone or virtual
availability after hours and flexible work hours to meet program needs.
- Crisis
team staff periodically transport individuals in personal and/or Center vehicles.
- Majority
of crisis interventions are in the community.
- Requires current Texas Drivers License, safe
and reliable transportation that is current with all State requirements, and
liability insurance, Out of region travel may be required.
- Ability
to work alone.
- Ability to work closely with
others.
- Ability to work closely with
clients and/or family members with poor hygiene. Ability to work long
and/or irregular hours.
- May be subjected to hostile
environment.
- May be subjected to high crime
environment.
- Potential exposure to tobacco
products.
- May be subjected to both
inside and outside environmental conditions.
- Subject to standard noise
levels within working environment.
- Travel by motor vehicle, van,
bus or plane may be required.
Qualified
individuals must be able to perform these functions with or without reasonable
accommodations as based on ADA requirements.