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THE GULF COAST CENTER - JOB DESCRIPTION
Job Title: Community Outreach and Diversion Case Manager
Location: Brazoria County, TX
FLSA Status: Non-Exempt
Working Status: Full time w/benefits
Summary: This is a one year grant-funded position. With an anticipated end date of September 2025
As an integral partner of Coordinated Entry system, HOME- ARP has been afforded the opportunity to develop a Diversion program for individuals and families with minor children In Brazoria County. The Community Outreach and Diversion Case Manager will engage in housing-focused problem-solving by reducing the length of stay in area shelters or avoiding shelter stay altogether. This position will also collaborate with other team members to ensure that essential services are provided to clients accessing services through GCC Diversion Project to increase access to housing stability. The ideal candidate is someone who is able to think strategically and empathetically, function well independently and as part of a team, is highly organized, and can multi-task to achieve desired outcomes.
Gulf Coast Center operates under a trauma-informed approach based on the six key principles of Safety, Trustworthiness & Transparency, Peer Support, Collaboration & Mutuality, Empowerment & Choice, and Cultural, Historical & Gender issues.
Job Duties: (To be performed with or without accommodation as based on ADA requirements)
The Community Outreach and Diversion Case Manager will be responsible for the following essential Job Duties:
· Conduct assessments and interviews to determine eligibility for the program prior to program entry.
· Complete intakes and in depth assessment at program entry.
· Developing and updating service plans, case notes and other documents related to a participants file and in accordance with grant requirements and within Center policy for documentation expectations and timeliness.
· Coordinate care and supports for clients and advocate for client's needs. Providing ongoing life skills development including problem solving and skill development to aid in the participants' process of improving independence and quality of life.
· Provide outreach services like Coordinated Entry assessments and community education on the program Collects and maintains accurate resource spreadsheet and/or database Assist prospective individual navigate GCC Diversion Project eligibility process
· Provide short term case management to diversion clients enrolling and exiting the program
· Establishing a broad base of knowledge of community services and communicating appropriate referrals to clients. Engaging with community partners to provide services onsite and offsite
· Conducts these home and community based visits on a regular basis and maintain regular communication with program participants.
· Effectively guide participants through the process of application, qualification, re-determination for SSI, SSDI, Medicaid, Medicare, SNAP, and other services as needed.
· Keep and maintain accurate and up to date client files. This includes data in HMIS and client's physical file.
· Demonstrates a competent, professional, and client-centered approach to services and role model these skills for clients in program services.
· Working knowledge of PSH program goals, structure, and responsibilities and work to obtain clarification from program leadership when needed.
· Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
· Treat all individuals with the utmost courtesy, decency and respect.
· Provide responsive, and efficient services.
· Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.
· Provide highest level of Customer Service for both internal and external customers.
· Required to report personnel leave; flex time and emergency leave to assigned supervisor. Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
· Consistent adherence to the Center's Dress Code.
· Consistent adherence to Center safety guidelines and expectations.
· May be required to travel within Brazoria and Galveston Counties. Out of region travel may be required to attend trainings.
· Must maintain a clear driving record and driver's license in accordance with our Driver Policy. Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.
Non-Essential Job Duties:
· Assist in development of program informational materials
· Attend resource meetings regularly, and maintain accurate resource database
· Cross train with team members to provide essential services necessary to further housing stability needs when necessary
Required Education:
· High School degree, GED or equivalent
Preferred Education:
· Associate's degree in related field with 2+ year experience or Bachelor's degree in Social Work or related field
Required Experience:
· Experience in shelters or with homeless programs designed for adults with serious mental illness and/or mental illness and substance use disorders; knowledge of community based mental health programs (must be verifiable on resume in order to move forward)
Preferred Experience:
· Experience working with individuals with intensive needs such as elderly or history of homelessness; experience working as a case manager with similar/same population or HUD program. Field based experience.
Certificates Required:
Abilities/Traits:
· Strong interpersonal skills
· Good time and organization management skills.
· Knowledge of the social service network.
· Innovative thinker who is positive, proactive, and readily embraces change.
· Flexibility in work roles, reliability and ability to work well within a small team
· Ability to work with minimal direct supervision and be able to thrive in high-stimulation environment
· Capacity to understand and maintain clear boundaries with clients
· Ability to deal with people in crisis situations with empathy, patience and neutrality
· Ability to express self clearly and effectively, orally and in writing. Requires ability to work within a team approach.
· Requires proficiency with computer skills, programs and email.
Working conditions:
· Work will be performed in the Field and remote settings.
· May require varied work hours depending on need of clients.
· Out of region travel may be required to attend trainings.
· May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.
Special Projects:
· Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.
Job Related Physical/Mental Requirements & Environmental Conditions:
Physical:
· Ability to transport, adjust and/or move items up to 55 lbs.
· Ability to ascend/descend stairs.
· Ability to remain in a stationary position for long periods of time.
· Ability to handle objects.
· Ability to operate office equipment.
· Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.
· Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements. Ability to detect and write effectively.
· Ability to hear (with or without aid).
· Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.
Mental:
· Ability to accept constructive criticism.
· Ability to maintain regular attendance.
· Ability to understand, communicate and comprehend accurate information with others in English.
· Ability to reason and analyze effectively.
· Ability to solve practical problems as it relates to position.
· Required to pass and maintain all Center mandated trainings.
Work Site/Environmental Conditions:
· Ability to work alone.
· Ability to work closely with others.
· Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
· May be subjected to hostile environment.
· May be subjected to high crime environment.
· Potential exposure to tobacco products.
· May be subjected to both inside and outside environmental conditions.
· Subject to standard noise levels within working environment.
· Travel by motor vehicle, van, bus or plane may be required.
Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.