Continuity of Services Coordinator

Do you have a passion for helping others and seeking a career where you can make a difference? Then join our team where we have proven to be a strong, self-sufficient and timeless cornerstone of our community committed to connecting and serving people where they live.


Job Title: Continuity of Services Coordinator

Location: Brazoria and Galveston Counties

FLSA Status: Non-Exempt

Working Status: Full Time with Benefits


Facilitates the development and/or coordination of services for individuals residing at facilities of Texas Health & Human Services Commission (HHSC) who are or may be recommended for community living and facilitates the coordination of services for individuals residing in the community who are requesting admission to a community-based or state IDD (Intellectual Developmental Disability) facility. Accurate documentation of these services is required. The work environment is a combination of field work (home/site visits, etc.) and office work.

Gulf Coast Center operates under a trauma-informed approach based on the six key principles of Safety, Trustworthiness & Transparency, Peer Support, Collaboration & Mutuality, Empowerment & Choice, and Cultural, Historical & Gender issues.

Job Duties: (To be performed with or without accommodation as based on ADA requirements)

The Continuity of Services Coordinator will be responsible for the following:

Essential Job Duties:

  • Residential Placements - Assist individuals and families/LAR's seeking residential placement in community-based or state IDD facilities including providing information, assembling documentation and packets, completing required paperwork, assisting with the court process, as needed; and developing permanency plans for individuals under the age 22 as needed.
  • Person-Directed Planning (PDP) - Responsible for coordinating PDP development for individuals enrolling into HCS includes facilitating initial planning meeting; assisting in developing individual budgets (IPC); suggesting referrals to community resources; identifying issues to be resolved; maintaining communication with others involved in the planning and advocating for service needs on behalf of the participant.
  • Monitoring - Responsible for monitoring the status of individuals from The Gulf Coast Center currently residing in State IDD (Intellectual Developmental Disability) Facilities; participating in IDT's; reviewing community option information with individuals, families/LAR and facility staff.
  • Representation - Responsible for representing the Center at statewide and area meetings as a representative or program/service area (e.g. CRCG; Interagency Council) includes Medicaid program planning, development and interagency coordination.
  • MAC Study - Participates in Medicaid Administrative Claiming time study and attend all required trainings.
  • Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
  • Treat all individuals with the utmost courtesy, decency and respect.
  • Provide responsive, and efficient services.
  • Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.
  • Provide highest level of Customer Service for both internal and external customers.
  • Required to report personnel leave; flex time and emergency leave to assigned supervisor.
  • Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
  • Consistent adherence to the Center's Dress Code.
  • Consistent adherence to Center safety guidelines and expectations.
  • May be required to travel within Brazoria and Galveston Counties.
  • Out of region travel may be required to attend trainings.
  • Must maintain a clear driving record and driver's license in accordance with our Driver Policy.
  • Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.

Non-Essential Job Duties:

  • N/A


  • Receives direct supervision from IDD Program Manager

Required Education:

  • Bachelor's degree from an accredited college or university with a major in social, behavioral, health or human services or minimum qualification identified in Chapter 2, Subchapter F of the Rules of Texas Administrative Code Title 40, Part I

Preferred Education/Licensure/Certifications:

  • N/A

Required Licensure/Certifications:

  • N/A

Required Experience:

  • Minimum one year experience working with individuals with IDD.

Preferred Experience:

  • Knowledge of IDD resources, good interpersonal skills,  knowledge of the social service network, good time management/organizational skills.


  • Ability to express self clearly and effectively, orally and in writing.
  • Requires ability to work within a team approach.
  • Requires proficiency with computer skills, programs and email.

Working Conditions:

  • Work will be performed in the Office setting.
  • May require varied work hours depending on need of clients.
  • Out of region travel may be required to attend trainings.
  • May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.

Special Projects:

  • Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

Job Related Physical/Mental Requirements & Environmental Conditions:


  • Ability to transport, adjust and/or move items up to 55 lbs.
  • Ability to ascend/descend stairs.
  • Ability to remain in a stationary position for long periods of time.
  • Ability to handle objects.
  • Ability to operate office equipment.
  • Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.
  • Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements.
  • Ability to detect and write effectively.
  • Ability to hear (with or without aid).
  • Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.


  • Ability to accept constructive criticism.
  • Ability to maintain regular attendance.
  • Ability to understand, communicate and comprehend accurate information with others in English.
  • Ability to reason and analyze effectively.
  • Ability to solve practical problems as it relates to position.
  • Required to pass and maintain all Center mandated trainings.

Work Site/Environmental Conditions:

  • Ability to work alone.
  • Ability to work closely with others.
  • Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
  • May be subjected to hostile environment.
  • May be subjected to high crime environment.
  • Potential exposure to tobacco products.
  • May be subjected to both inside and outside environmental conditions.
  • Subject to standard noise levels within working environment.
  • Travel by motor vehicle, van, bus or plane may be required.

Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.