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• 12 Paid Holidays each year (in addition to time off accrual)
• Great Benefits
• 5% Salary increase upon 90 days of employment

GULF COAST CENTER - JOB DESCRIPTION

Job Title: Corporate Compliance Rights Protection Officer

Location: Brazoria and Galveston Counties

FLSA Status: Exempt

Working Status: Full Time with Benefits

Summary:

The Corporate Compliance Office will provide implementation, monitoring and general oversight of the Corporate Compliance Program of the Center as well as consumer rights protection within the Center.

Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma sensitive and informed practices, provides suicide safer care, and fosters a safe and compassionate environment that promotes racial and health equity.

Job Duties: (To be performed with or without accommodation as based on ADA requirements)

The Corporate Compliance Officer will be responsible for the following:

Essential Job Duties:

• Develop, implement, monitor and provide oversight of the Corporate Compliance Plan
• Promote corporate compliance as a core value within the Center. Investigate and coordinate investigations of all allegations of non-compliance. Report to General Counsel results and recommendations of all investigations. Guidelines are adhered to at all time and goals and objectives are consistent with established policies and procedures, and rules and regulations, with no substantial discrepancies.
• Develop and participate in new employee orientation training on compliance
• Update the compliance plan on a regular basis (at least annually) to reflect changes in the organization's risk profile, and applicable laws and regulations
• Policies and procedures are reviewed and revised as needed, with changes communicated to appropriate personnel within designated timeframes, with no substantial discrepancies.
• Report regularly to the compliance committee, Executive Leadership Team and the Board (annually or as needed) on implementation and results of monitoring and auditing activities, reports and on-going and concluded investigations.
• Serves as Chair of the Compliance Committee meetings. Additional Committee meetings are attended as scheduled with no unexcused absences; System issues are corrected within designated timeframes outlined in the plan of action with no significant discrepancies.
• Develop and participate in training programs on the Compliance Program and its expectations of employees, contractors, independent agents and vendors.
• Actively attends training regarding updates on compliance issues. Disseminate information to staff, contractors, etc.
• Coordinate with HR and monitor staff training records for compliance with the required staff training.
• Training requirements are completed within the designated timeframes as warranted by employment, licensure and/or certification
• Review audits and monitoring plans as prescribed by the compliance plan.
• Guidelines are adhered to at all times and are consistent with established policies and procedures, and rules and regulations, with no substantial discrepancies.
• Independently act on and investigate matters related to corporate compliance including consumer reports, or payor complaints.
• Performance and completion of investigations within the timeframes specified in policy and procedure, with no substantial discrepancies.
• Promote corporate compliance as a core value within the Center. Investigate and coordinate investigations of all allegations of non-compliance. Report to General Counsel results and recommendations of all investigations. Guidelines are adhered to at all time and goals and objectives are consistent with established policies and procedures, and rules and regulations, with no substantial discrepancies.
• Serves as Chair of the Compliance Committee meetings. Additional Committee meetings are attended as scheduled with no unexcused absences; System issues are corrected within designated timeframes outlined in the plan of action with no significant discrepancies.
• Policies and procedures are reviewed and revised as needed, with changes communicated to appropriate personnel within designated timeframes, with no substantial discrepancies.
• Actively attends training regarding updates on compliance issues. Disseminate information to staff, contractors, etc.
• Coordinate with HR the efforts on employee background checks, credentialing, and disciplinary policy regarding compliance.
• Guidelines are adhered to at all time and are consistent with established policies and procedures, and rules and regulations, with no substantial discrepancies.
• Develop and implement feedback loops, which encourage providers to report potential problems without fear of retaliation.
• Continuously train providers on the importance of adherence of the compliance program as well as ramifications for failing to report.
• Ensure all compliance activities support the mission, values and goals of the Center
• No substantial discrepancy or conflict between the compliance program and client rights violations.
• Maintain records that adhere to HHSC (formerly DSHS and DADS) Standards. Review all incident reports including HIPAA incidents and file accordingly. Promote advocacy and protect the legal and basic human rights of all individuals served at the Center. Investigate and coordinate investigations and resolutions of all allegations of violations of individual's rights. Liaison with DFPS on abuse/neglect/exploitation allegations. Serve a liaison with internal and external advocacy programs. Review P&P's, behavior programs and rules which affect individual's rights. Reports to CEO and General Counsel program practices that interfere with the responsiveness of programs and services to individual's needs.
• Timely reporting deaths as required by HHSC for death reporting and review process.
• Serve as a member of the Behavioral Therapy Committee.
• Assists in all other tasks necessary to maintain the highest quality of care at the Center
• Expedites and/or responds to situational needs in a timely manner. Assist Supervisors when requested.
• Serves as Chair of the Human Rights committee which meets quarterly.
• Serves as Chair of the Forms Committee.
• Perform all duties as listed with the utmost customer service for both internal and external customers.
• Treat all individuals with courtesy, decency and respect. Provide responsive, effective, and efficient services. Interact effectively with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.

• Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
• Treat all individuals with the utmost courtesy, decency and respect.
• Provide responsive and efficient services.
• Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.
• Provide the highest level of Customer Service for both internal and external customers.
• Required to report personnel leave; flex time and emergency leave to assigned supervisor.
• Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
• Consistent adherence to the Center's Dress Code.
• Consistent adherence to Center safety guidelines and expectations.
• May be required to travel within Brazoria and Galveston Counties.
• Out of region travel may be required to attend training.
• Must maintain a clear driving record and driver's license in accordance with our Driver Policy.
• Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.

Non-Essential Job Duties:

• N/A

Supervision:

• Receives direct supervision from General Counsel, with minimal supervision from the CEO.
• There is an expectation of extensive latitude for the use of initiative and independent judgement as determined by the General Counsel.

Required Education for Corporate Compliance Officer:

• Master's degree in rehabilitation, business, or human services field and three (3) years full-time paid-related work experience, with at least one year of work experience in an upper-level management position.

OR

• Bachelor's degree in rehabilitation, business, or human services field and five (5) years of full-time paid related work experience, with at least two years of work experience in an upper-level management position.

AND

• Must have current Texas driver's license and be insurable under Center insurance

Required Education for Rights Protection Officer:

• Minimum requirements are a bachelor's degree in the human services field and five years of direct consumer service experience with people with behavioral health, intellectual and developmental disabilities, and/or substance use services.

OR

• five years' experience of satisfactory performance in a position in which the primary duties involved quality assurance

Abilities/Traits:

• High level of organization
• High level of time management skills
• Self-starter
• Ability to work independently and in a team
• Ability to express self clearly and effectively, orally and in writing
• Requires ability to work within a team approach
• Requires proficiency with computer skills, programs and email
• General knowledge of behavioral health, intellectual and developmental disabilities, substance use services and quality assurance
• Knowledge of State of Texas Community Standards for MH & IDD
• Knowledge of human service delivery system
• Ability to prepare complex, concise reports
• Ability to communicate effectively, both written and oral
• Ability to organize and prioritize a variety of assignments and manage time effectively
• Ability to plan, assign, and monitor work
• Ability to train others
• Basic knowledge of budget principles
• Ability to maintain an effective working relationship with other employees and the public
• Knowledge of auditing procedures and techniques
• Knowledge of appropriate rules, regulations, and policies and procedures
• Skill in operating standard office machines and/or computer software to include e-mail and Microsoft Power Point, personal computer, fax machine, copier, Excel and Word software

Working Conditions:

• Work will be performed in the Office, Field and/or Remotely setting(s), hybrid environment.
• May require varied working hours depen\ding on need of clients.
• Direct Service Environment.
• Carries a mobile phone.
• Out of region travel may be required to attend trainings.
• May require travel to various locations within Brazoria and Galveston Counties.
• Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.

Special Projects:

• Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

Job Related Physical/Mental Requirements & Environmental Conditions:

Physical:

• Ability to transport, adjust and/or move items up to 55 lbs.
• Ability to ascend/descend stairs.
• Ability to remain in a stationary position for long periods of time.
• Ability to handle objects.
• Ability to operate office equipment.
• Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.
• Ability to push/pull, crawl/squat as it relates to SAMA requirements; may be required to perform SAMA restraints as it relates to program requirements.
• Ability to detect and write effectively.
• Ability to hear (with or without aid).
• Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.

Mental:

• Ability to accept constructive criticism.
• Ability to maintain regular attendance.
• Ability to understand, communicate and comprehend accurate information with others in English.
• Ability to reason and analyze effectively.
• Ability to solve practical problems as it relates to position.
• Required to pass and maintain all Center mandated trainings.

Work Site/Environmental Conditions:

• Ability to work alone.
• Ability to work closely with others.
• Ability to work closely with clients and/or family members with poor hygiene.
• Ability to work long and/or irregular hours.
• May be subjected to hostile environment.
• May be subjected to high crime environment.
• Potential exposure to tobacco products.
• May be subjected to both inside and outside environmental conditions.
• Subject to standard noise levels within working environment.
• Travel by motor vehicle, van, bus or plane may be required.

Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.