IDD Service Coordinator

Do you have a passion for helping others and seeking a career where you can make a difference? Then join our team where we have proven to be a strong, self-sufficient and timeless cornerstone of our community committed to connecting and serving people where they live.

Position Summary 

The IDD service coordinator provides service coordination services for adults and children with Intellectual and developmental disabilities. Responsibilities include assisting individuals, families and care providers in developing person-directed plans and individual plan of cares for the caseload. The service coordinator assists individuals and their families in identifying their goals, identifying and advocating for resources/services, coordinating the delivery of services, monitoring the progress of the plan and assisting with crisis prevention/management.   Accurate documentation and billing of these services is required.  The work environment is mostly field work (home visits, etc.) and some office work.


  • Service Coordination Assessments (ESSENTIAL) -  Responsible for completing initial Service Coordination Assessment and updating it as needed
  • Person-Directed Planning (PDP) (ESSENTIAL) - Responsible for coordinating PDP development and implementation; includes facilitating initial/annual planning meeting and any needed revisions; assisting in developing individual plan of care (IPC) or Service Option package; making referrals to community resources; identifying barriers to plan implementation; maintaining communication with others involved in the plan and advocating for service needs on behalf of the participant
  • Monitoring (ESSENTIAL)  - Responsible for monitoring the participant's progress in relation to the PDP; Frequency of face to face monitoring is determined by the service coordination assessment tool and  the needs of the individuals served and should be at a minimum at least every 90 days; maintaining contact with all relevant individuals as determined by the PDP and communicating with the participant/family regarding progress and/or changing needs.   
  • Documentation (ESSENTIAL) - Accurately completes all required programmatic and administrative documentation within accepted timeframes. Ensures that all required documentation has been forwarded to appropriate personnel and/or filed 
  • Corporate Compliance (ESSENTIAL) - Adheres to the professional, ethical and legal requirements set forth in the Center's business Code of Conduct as well as the Corporate Compliance Plan
  • In Service Training (ESSENTIAL) - Completes all initial trainings (NEO, SC training, PMAB, First Aid, CPR) within 60 days of hire; obtains required updates/recertifications as required, Participates in other continuing education trainings as required
  • Special Projects (ESSENTIAL) - Assists Supervisor when requested to complete special projects within negotiated timeframes.

Supervision - Receives supervision from the IDD Program Director 

Status - Non-exempt under the Fair Labor Standards Act

Education - Bachelor's degree from an accredited college or university with a major in social, behavioral, health or human services, or criminal justice.

Experience/Training Required: General knowledge of IDD, good interpersonal skills, good written and verbal communication skills, knowledge of the social service network, good time management/organizational skills. One year of IDD experience. 

Required License/Certification - Valid Texas driver's license.  Must qualify for Center insurance coverage.

Working Conditions - Standard office environment; Will require travel; Irregular work hours