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• 12 Paid Holidays each year (in addition to time off accrual)
• Great Benefits
• 5% Salary increase upon 90 days of employment

GULF COAST CENTER - JOB DESCRIPTION

Job Title: Mental Health Transportation Specialist

Location: Galveston County

FLSA Status: Non-Exempt

Working Status: Full Time with Benefits

Summary:

Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma sensitive and informed practices, provides suicide safer care, and fosters a safe and compassionate environment that promotes racial and health equity.

Job Duties: (To be performed with or without accommodation as based on ADA requirements)

The Mental Health Transportation Specialist will be responsible for the following:

Essential Job Duties:

• Communicate daily with hospital liaisons to receive number of transports for each day, obtain individuals name and destination location.  Assure individual, needing the transport, has collected all personal belongings and discharge paperwork information for follow-up. 
• From hospital personnel and/or GCC Liaison, collect necessary hospital discharge records and other necessary paperwork (such as additional prescriptions) to upload into the Center's Electronic Healthcare Record (SmartCare) by the end of the day or by 8:30am on the next business day
• Work with supervisor of record, Director of Nursing for transport requests from other local or out of region hospitals
• Will regularly interface with Gulf Coast Center staff as well as other community agencies when applicable
• Participate in Random Moment Time Study if required
• As directed by supervisor, assist various MH Adult programs with clerical duties as assigned prior to performing transport duties.  Work closely with assigned clinic program assistant to complete assigned general clerical duties
• Serve as back-up to front desk operations and/or central Call Center as needed and if available
• Participate in weekly huddles with other members of work group
• Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
• Treat all individuals with the utmost courtesy, decency and respect.
• Provide responsive, and efficient services.
• Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.
• Provide highest level of Customer Service for both internal and external customers.
• Required to report personnel leave; flex time and emergency leave to assigned supervisor.
• Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
• Consistent adherence to the Center's Dress Code.
• Consistent adherence to Center safety guidelines and expectations.
• May be required to travel within Brazoria and Galveston Counties.
• Out of region travel may be required to attend trainings.
• Must maintain a clear driving record and driver's license in accordance with our Driver Policy.
• Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.

Non-Essential Job Duties:

• N/A

Supervision:

• Receives direct supervision from Manager of Administrative Support Services

Required Education:

• Requires a high school diploma or equivalent.

Preferred Education/Licensure/Certifications:

• N/A

Required Licensure/Certifications:

• N/A

Required Experience:

• Experience working with the public/community is required. 

Preferred Experience:

• Two years paid experience in the behavioral health field is preferred.  Experience working with social service agencies in both Galveston and Brazoria Counties is preferred.

Abilities/Traits:

• Self motivated with good time management skills.
• Good interpersonal skills.
• General knowledge of local social service network.
• Ability to establish cooperative relationships with individuals with mental health diagnosis.
• Mature problem solving approach to daily work.
• Ability to express self clearly and effectively, orally and in writing.
• Requires ability to work within a team approach.
• Requires proficiency with computer skills, programs and email.

Working Conditions:

• Work will be performed in the Office setting.
• May require varied work hours depending on need of clients.
• Out of region travel may be required to attend trainings.
• May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.

Special Projects:

• Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

Job Related Physical/Mental Requirements & Environmental Conditions:

Physical:

• Ability to transport, adjust and/or move items up to 55 lbs.
• Ability to ascend/descend stairs.
• Ability to remain in a stationary position for long periods of time.
• Ability to handle objects.
• Ability to operate office equipment.
• Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.
• Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements. Ability to detect and write effectively.
• Ability to hear (with or without aid).
• Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.

Mental:

• Ability to accept constructive criticism.
• Ability to maintain regular attendance.
• Ability to understand, communicate and comprehend accurate information with others in English.
• Ability to reason and analyze effectively.
• Ability to solve practical problems as it relates to position.
• Required to pass and maintain all Center mandated trainings.

Work Site/Environmental Conditions:

• Ability to work alone.
• Ability to work closely with others.
• Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
• May be subjected to hostile environment.
• May be subjected to high crime environment.
• Potential exposure to tobacco products.
• May be subjected to both inside and outside environmental conditions.
• Subject to standard noise levels within working environment.
• Travel by motor vehicle, van, bus or plane may be required.

Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.