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GULF COAST CENTER - JOB DESCRIPTION

Job Title: Multi-Disciplinary Response Team (MDRT) Care Navigator 

Location: City of Galveston

FLSA Status: Non-Exempt if counseling intern; exempt if fully licensed

Working Status: Full-time w/benefits 

Summary:

The Multi-Disciplinary Response Team (MDRT) Care Navigator will work as part of a multi-disciplinary response time with a Galveston police officer and a paramedic to co-respond for behavioral health crisis and jail diversion calls.  The population served will be high acuity behavioral health crisis calls for service in the City of Galveston.  This work will involve providing crisis assessment, de-escalation and intervention services to both adults and children experiencing behavioral health crisis including mental health, IDD and/or substance use crisis.  This will also involve assisting the Center's jail diversion initiative, assisting local law enforcement with diverting individuals with behavioral health crisis from jail to treatment as requested.

The MDRT Care Navigator will provide crisis follow up and relapse prevention services to the MDRT team clients served in order to help them avoid re-occurrence of crisis.  Crisis relapse prevention services are designed to be intensive, time limited support services that include coordination of crisis services, ongoing risk assessment, education on effective treatments for mental health and substance abuse disorders, problem solving and skills building to reduce precipitating crisis factors and engagement/ linkage with mental health and substance abuse services. 

This position will assist in engaging and transitioning the MDRT team's crisis served into Gulf Coast Center full levels of care for long term treatment at the Gulf Coast Center.  This will include providing short term case management and care coordination (up to 90 days) with enrolled and non-enrolled customers involved in crisis services.

This position will provide intensive crisis follow up services at a determined frequency until crisis customers are no longer in crisis and care coordination until they are successfully transitioned to regular Center or community services. 

MDRT team members must embrace the concept of teamwork, trauma informed care, jail diversion as well as collaborative documentation.  MDRT team staff will need to have effective communications in dealing with law enforcement, local hospitals, judiciary and other social service agencies to resolve the crisis needs of the customers.  Must be able to work under pressure with stressful situations while maintaining a professional manner.

Staff will adhere to GCC training requirements as well as to state and federal regulations, including program billing/clinical documentation practices and other contractual obligations and requirements. 

Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma sensitive and informed practices, provides suicide safer care, and fosters a safe and compassionate environment that promotes racial and health equity.

Job Duties: (To be performed with or without accommodation as based on ADA requirements)

The MDRT Case Manager will be responsible for the following:

Essential Job Duties:

MDRT Care Navigator will deploy from the MDRT office location with the MDRT team to behavioral health crisis in the City of Galveston.  This work will involve providing crisis assessment and intervention services to both adults and children experiencing behavioral health crisis including mental health, IDD and/or substance use crisis.  This will also involve assisting the Center's jail diversion initiative, assisting local law enforcement with diverting individuals with behavioral health crisis from jail to treatment as requested.

The MDRT Care Navigator will provide crisis follow up and relapse prevention services to the MDRT team clients served in order to help them avoid re-occurrence of crisis.  Crisis relapse prevention services are designed to be intensive, time limited support services that include coordination of crisis services, ongoing risk assessment, education on effective treatments for mental health and substance abuse disorders, problem solving and skills building to reduce precipitating crisis factors and engagement/ linkage with mental health and substance abuse services. 

This position will assist in engaging and transitioning the MDRT team's crisis served into Gulf Coast Center full levels of care for long term treatment at the Gulf Coast Center.  This will include providing short term case management and care coordination (up to 90 days) with enrolled and non-enrolled customers involved in crisis services.

This position will provide intensive crisis follow up services at a determined frequency until crisis customers are no longer in crisis and care coordination until they are successfully transitioned to regular Center or community.

The MDRT team will have unit performance measurables or targets that will be measured monthly including Crisis Response Timeliness, Hospital Diversion, Jail Diversion and Care Linkage. 

MDRT care navigator required to notify a supervisor about any barriers to meeting response timeframes or concerns about responding to screening sites determined appropriate and safe by the hotline 

Non-Essential Job Duties:

Accurately complete bi-weekly timecard, travel log, as well as vehicle reports and assigned reports according to Center policy and procedures.

Responsible for ensuring completion of the initial and annual ANSA/CANS recertification in accordance with the Praed Foundation and HHSC performance contract requirements. A lapse/expiration in certification will result in termination of employment. Exception: If certification lapse/expiration is reported to supervisor within 24 hours of expiration date, employee will be granted opportunity to recertify by close of following business day. Any lapse/expiration greater than 24 hours will result in termination of employment. Additionally, all certified practitioners are responsible for participating in semi-annual quality assurance training activity conducted by the identified ANSA/CANS Super User.

Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.

Treat all individuals with the utmost courtesy, decency, and respect.

Provide responsive, and efficient services.

Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.

Provide highest level of Customer Service for both internal and external customers.

Required to report personnel leave; flex time and emergency leave to assigned supervisor.

Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.

Consistent adherence to the Center's Dress Code.

Consistent adherence to Center safety guidelines and expectations.

May be required to travel within Brazoria and Galveston Counties.

Out of region travel may be required to attend trainings.

Must maintain a clear driving record and driver's license in accordance with our Driver Policy.

Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.

Supervision:

• Receives direct administrative supervision from Director of Crisis Services and clinical supervision from a designated LPC clinical trainer

Required Education/ Licensure/Certifications:

• Bachelor's degree from an accredited college or University in the Behavioral Science field of study.

Preferred Education/Licensure/Certifications:

• Prefer a master's degree or equivalent in the behavioral sciences field of study from an accredited college or university and/or specialized LPHA certification.

• Prefer license as an LPC associate, LMSW, LMFT associate, LPC, LCSW or LMFT

Required Experience:

• N/A

Preferred Experience:

• N/A

Abilities/Traits:

• General knowledge of mental health disorders
• Ability to remain calm in stressful situations
• Self-motivated with good time management skills
• Ability to multi-task
• Good interpersonal skills
• Ability to establish cooperative relationships with individuals in crisis situations
• Must learn and use the Trauma Informed Principles in performing assessments with persons in crisis so as to not add any further traumatic experiences
• Ability to express self clearly and effectively, orally and in writing.
• Requires ability to work within a team approach.

?  Requires proficiency with computer skills, programs, and email. This position will interface with community stakeholders and maintain a professional relationship and boundaries with stakeholders in all interactions.

Working Conditions:

• Work will be performed in the Office, Field and/or remotely setting(s).
• May require varied work hours depending on need of clients.
• Out of region travel may be required to attend trainings.
• May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.
• RPS staff are expected to work together as part of the crisis team to have a schedule that maintains crisis services 24 hours a day and 365 days a year. 
• Although this position will work primarily Mon-Fri 8:00a-5:00p, the position requires flexibility to work different shifts or on-call as needed to meet program needs. 
• Crisis staff are required to work on Center holidays unless approved for a skeleton crew by the Crisis Services Director.
• Crisis staff that work on Center holidays will be paid their hours worked and an additional 8 hours of holiday pay or they can take the holiday off another day that is approved by the Crisis Services Director.

Special Projects:

• Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

Job Related Physical/Mental Requirements & Environmental Conditions:

Physical:

• Ability to transport, adjust and/or move items up to 55 lbs.
• Ability to ascend/descend stairs.
• Ability to remain in a stationary position for long periods of time.
• Ability to handle objects.
• Ability to operate office equipment.
• Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.
• Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements. 
• Ability to detect and write effectively.
• Ability to hear (with or without aid).
• Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.

Mental:

• Ability to accept constructive criticism.
• Ability to maintain regular attendance.
• Ability to understand, communicate and comprehend accurate information with others in English.
• Ability to reason and analyze effectively.
• Ability to solve practical problems as it relates to position.
• Required to pass and maintain all Center mandated trainings and attend Clinical Supervised meetings.

Work Site/Environmental Conditions:

• Ability to work alone.
• Ability to work closely with others.
• Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
• May be subjected to hostile environment.
• May be subjected to high crime environment.
• Potential exposure to tobacco products.
• May be subjected to both inside and outside environmental conditions.
• Subject to standard noise levels within working environment.
• Travel by motor vehicle, van, bus or plane may be required.

Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.