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- INCREASED PAY as of 12/1/23.
- Monday-Friday.
- 12 Paid Holidays each year (in addition to time off accrual).
- Great Benefits.
- 5% Salary increase upon 90 days in role.
- Starting rate of pay based on experience doing a similar role.
- Career Ladder
- Paid mileage at .67/mile or company vehicle available
PRN POSITION - On-Call Case Manager - MCOT
Can work with incoming staff on best shift for you during these times:
Friday through Sundays 5pm-2am are the most needed.
You can do all or some. As little as 1 weekend a month. More if desired.
GULF COAST CENTER - JOB DESCRIPTION
Job Title: Case Manager-MCOT (PRN)
Location: Brazoria and Galveston Counties
FLSA Status: Non-Exempt
Working Status: Full-time w/benefits
Must be able to attend these live training during your onboarding process. They are live training (some in-person and some virtual) conducted at a specific time during the business day.
- Orientation - On a Monday, all day, in person.
- Training 101 - Wednesday after Orientation. 9a-12p - virtual
- CPR - Typically the Thursday same week of Orientation, 4 hours, virtual in the morning. (if they have never had CRP or it has been a long time, they will need to attend an in person 2 hours that afternoon). If already certified (and you provide a copy of your certificate) you can forgo this requirement.
- SAMA - Typically the Friday same week of Orientation, All day, in person.
- Smart Care - The week after Orientation, all day Monday and Wednesday, virtual.
- MH Documentation training - 2 weeks after orientation. All day Mon and Tues. Virtual
- CISP - Monday through Friday, typically 4-5 weeks after Orientation, all day (Mon-Wed are in person, Thur/Fri is virtual).
- ASIST - 2 days, all day, in person. Typically 1 ½ - 2 months after Orientation.
- Opioid Overdose - ½ day in person, typically 2-3 months after Orientation.
Summary:
Reporting to the Crisis Services Director, Crisis Outreach staff are responsible for providing rapid response mobile crisis services in the community for a two county area. Work will involve providing crisis assessment and intervention services to both adults and children experiencing mental health and substance use crisis. This position will also provide intensive crisis follow up services at a determined frequency until crisis customers are no longer in crisis and they are successfully transitioned to regular Center or community services. The crisis follow up services will include crisis follow up contacts, rehabilitative skills training, family education, community resource referrals and transportation to community resources necessary for crisis stabilization and continuity of care.
Additional responsibilities include providing services to individuals in the Crisis Respite Program by assisting with assessing, recovery planning and rehabilitative services to assist respite customers in the crisis stabilization process.
Crisis staff will also respond to calls from law enforcement, jails or judges requesting assistance with mentally ill and/or IDD individuals in need of jail diversion. Crisis staff will assist the jail diverted individuals with crisis assessment, LOC5 enrollment, linkage to clinic enrollment, referrals and follow up services.
Crisis team members must embrace the concept of teamwork, trauma informed care, jail diversion as well as collaborative documentation. Crisis staff will need to have effective communications in dealing with law enforcement, local hospitals, judiciary and other social service agencies to resolve the crisis needs of the customers. Must be able to work under pressure with stressful situations while maintaining a professional manner.
Staff will adhere to GCC training requirements as well as to state and federal regulations, including program billing/clinical documentation practices and other contractual obligations and requirements.
Gulf Coast Center is
committed to fostering an open, inclusive, and supportive environment that
welcomes and embraces diversity in all forms. Gulf Coast Center defines
diversity broadly including, but not limited to, race, ethnicity, abilities
(mental/physical), gender, gender identity, immigrant status, language,
religion, sexual orientation, socioeconomic status, veteran status, and age.
Gulf Coast Center embraces trauma sensitive and informed practices, provides
suicide safer care, and fosters a safe and compassionate environment that
promotes racial and health equity.
Job Duties: (To be performed with or without accommodation as based on ADA requirements)
The Case Manager-MCOT (PRN) will be responsible for the following:
Essential Job Duties:
- Crisis staff will respond immediately with mobile
crisis response to calls triaged by the hotline as acuity status Emergent,
Urgent, Hospital Triage or Jail Diversion calls. Calls determined by the
hotline to be Routine calls are to be seen face to face within 24 hours of
the hotline referral. The hotline determines the acuity status for
each call. Crisis staff are not to reduce the acuity status of crisis
calls that have been determined by the hotline. Crisis staff can notify
the Crisis Services Director about any concerns with a hotline triage the
next business day for the director to follow up with the hotline to review
the concerns.
- Crisis staff are required to notify a supervisor about
any barriers to meeting response timeframes or concerns about responding
to the screening sites determined appropriate and safe by the
hotline.
- Crisis staff will also respond to calls from law
enforcement, jails or judges requesting assistance with mentally ill
and/or IDD individuals in need of jail diversion. Crisis staff will assist
the jail diverted individuals with crisis assessment, LOC5 enrollment,
linkage to clinic enrollment, referrals and follow up services.
- Crisis staff will be expected to respond to crisis at
Gulf Coast Center clinics and facilities as requested in order to provide
crisis support to those programs.
- Crisis staff are responsible to use the designated
crisis assessment, safety planning tool, progress notes and to conduct an
Adult Needs and Strengths Assessment or the Children's Need and Strengths
Assessment.
- Crisis staff are responsible to provide crisis follow
up services for all crisis served individuals
- Crisis staff will respond to calls from Crisis Respite
about any issues with respite customers in order to determine if crisis
assessment or consultation is needed.
- Crisis staff are required to maintain acceptable
productivity during work hours and to complete all tasks assigned by
Director of Crisis Services. Crisis staff are to provide a minimum of 35
monthly face to face service hours each month.
- Staff providing crisis services are required to
complete the ?Crisis Assessment? tool in the Smartcare electronic health
record collaboratively with the crisis client and no later than the end of
the staff person's shift. The staff providing crisis service is also
expected to communicate with the full crisis services team by email about
crisis assessments completed and needed follow up service in order to
facilitate communication and continuity of care. In addition, staff
providing crisis services are required to enter their ?Crisis
Intervention? service notes and ?Mental Health Screening and Triage? service
notes in the Smartcare electronic health care record within 24 hours of
the crisis service. Finally, staff completing crisis relapse and
prevention follow up services are required to have their documentation in
the EHR by the end of their shifts due to the need for the next shift to
not duplicate the follow up calls and to have better continuity.
Staff providing crisis services are required to report immediately to
their crisis supervisor about any barriers to meeting these
documentation requirements.
- Serve
as primary staff for disaster recovery deployment, with the expectation that
crisis services staff will keep up their training for Psychological First Aid.
Staff will also be part of a rotation for disaster assistance at Disaster
Recovery Centers, emergency shelters and other sites.
- Will be responsible and accountable for the adherence
to and promotion of the agency compliance policy and will require
communication with various departments to foster, develop and continue our
community partnerships as it relates to the position.
- Treat all individuals with the utmost courtesy, decency
and respect.
- Provide responsive, and efficient services.
- Interact with staff, consumers, local entities and
advocacy groups to provide a service that meets local needs.
- Provide highest level of Customer Service for both
internal and external customers.
- Required to report personnel leave; flex time and
emergency leave to assigned supervisor.
- Strict adherence to the professional, ethical, and
legal requirements set forth in GCC's Business Code of Conduct as well as
the Corporate Compliance Plan.
- Consistent adherence to the Center's Dress Code.
- Consistent adherence to Center safety guidelines and
expectations.
- May be required to travel within Brazoria and Galveston
Counties.
- Out of region travel may be required to attend
trainings.
- Must maintain a clear driving record and driver's
license in accordance with our Driver Policy.
- Requires current Texas Driver's License, reliable
transportation and must maintain current auto liability insurance.
Non-Essential Job Duties:
- Crisis staff are required to serve on the after-hours crisis rotation as needed to meet program needs.
- Accurately complete bi-weekly timecard, travel log, as well as vehicle reports and assigned reports according to Center policy and procedures.
- Responsible for ensuring completion of the initial and annual ANSA/CANS recertification in accordance with the Praed Foundation and HHSC performance contract requirements. A lapse/expiration in certification will result in termination of employment. Exception: If certification lapse/expiration is reported to supervisor within 24 hours of expiration date, employee will be granted opportunity to recertify by close of following business day. Any lapse/expiration greater than 24 hours will result in termination of employment. Additionally, all certified practitioners are responsible for participating in semi-annual quality assurance training activity conducted by the identified ANSA/CANS Super User.
Supervision:
- Receives direct supervision from Director of Crisis Services.
Required Education:
- Bachelors degree from an accredited college or University in the Behavioral Science field of study.
Preferred Education/Licensure/Certifications:
Required Licensure/Certifications:
Required Experience:
Preferred Experience:
Abilities/Traits:
- General knowledge of mental health disorders
- Ability to remain calm in stressful situations
- Self motivated with good time management skills
- Ability to multi-task
- Good interpersonal skills
- Ability to establish cooperative relationships with individuals in crisis situations
- Must learn and use the Trauma Informed Principles in performing assessments with persons in crisis so as to not add any further traumatic experiences
- Ability to express self clearly and effectively, orally and in writing.
- Requires ability to work within a team approach.
- Requires proficiency with computer skills, programs and email.
Working Conditions:
- Work will be performed in the Office, Field and/or Remotely setting(s).
- May require varied work hours depending on need of clients.
- Out of region travel may be required to attend trainings.
- May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.
- Crisis outreach staff are expected to work together as a team to have a schedule that maintains crisis services 24 hours a day and 365 days a year.
- Although this position will work primarily PRN, the position requires flexibility to work different shifts or on-call as needed to meet program needs.
- Crisis staff are required to work on Center holidays unless approved for a skeleton crew by the Crisis Services Director.
- Crisis staff that work on Center holidays will be paid their hours worked and an additional 8 hours of holiday pay or they can take the holiday off another day that is approved by the Crisis Services Director.
Special Projects:
- Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.
Job Related Physical/Mental Requirements & Environmental Conditions:
Physical:
- Ability to transport, adjust and/or move items up to 55 lbs.
- Ability to ascend/descend stairs.
- Ability to remain in a stationary position for long periods of time.
- Ability to handle objects.
- Ability to operate office equipment.
- Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.
- Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements.
- Ability to detect and write effectively.
- Ability to hear (with or without aid).
- Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.
Mental:
- Ability to accept constructive criticism.
- Ability to maintain regular attendance.
- Ability to understand, communicate and comprehend accurate information with others in English.
- Ability to reason and analyze effectively.
- Ability to solve practical problems as it relates to position.
- Required to pass and maintain all Center mandated trainings.
Work Site/Environmental Conditions:
- Ability to work alone.
- Ability to work closely with others.
- Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
- May be subjected to hostile environment.
- May be subjected to high crime environment.
- Potential exposure to tobacco products.
- May be subjected to both inside and outside environmental conditions.
- Subject to standard noise levels within working environment.
- Travel by motor vehicle, van, bus or plane may be required.
Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.
