Position Details

Peer Services Coordinator

GULF COAST CENTER - JOB DESCRIPTION

Job Title: Peer Services Coordinator

Location: Brazoria and Galveston Counties

FLSA Status: Non-Exempt

Working Status: Part-Time

Summary:

This position provides peer services to Service Members, Veterans, and their Family (SMVF) by 1-on-1 peer contact, peer groups, community education and outreach, and referrals to vetted community resources. These actions may look different as the MVPN Peer Services Coordinator (PSC) adjusts the program to the peers needs or cultural/environmental situation. You may be asked to attend or facilitate peer meetings, mentor Justice Involved Veterans, and conduct outreach at information booths at community events. 

Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma sensitive and informed practices, provides suicide safer care, and fosters a safe and compassionate environment that promotes racial and health equity.

Job Duties: (To be performed with or without accommodation as based on ADA requirements)

The MVPN Assistant Peer Services Coordinator will be responsible for the following:

Essential Job Duties:

  • Provide 1-on-1 peer services to SMVF in an effort to assist them to meet their own needs and goals. 
  • Assist PSC with recruiting and training volunteers. This would include delivering MVPN Basic Training.
  • Assist volunteers with goal setting and achieving their goals. 
  • Provide MVPN Basic Training to the public as a cultural awareness class to enhance the publics understand of SMVF. 
  • Attend, participate, and assist facilitating peer groups. 
  • Conduct outreach for the program at the direction of the PSC. 
  • Reporting all contacts in the way proscribed by the most current program contract from the state. 
  • Back up the PSC as necessary. This may be attending meetings on their behalf, or covering the office while the PSC is on PL, training, or unable to be there due to other circumstances. 
  • Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
  • Treat all individuals with the utmost courtesy, decency and respect.
  • Provide responsive, and efficient services.
  • Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.
  • Provide highest level of Customer Service for both internal and external customers.
  • Required to report personnel leave; flex time and emergency leave to assigned supervisor.
  • Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
  • Consistent adherence to the Center's Dress Code.
  • Consistent adherence to Center safety guidelines and expectations.
  • May be required to travel within Brazoria and Galveston Counties.
  • Out of region travel may be required to attend trainings.
  • Must maintain a clear driving record and driver's license in accordance with our Driver Policy.
  • Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.

Non-Essential Job Duties:

  • Accurately complete assigned tasks or additional duties relating to Veterans Services as given by the PSC within the timelines given. 

Supervision:

  • Receives direct supervision from MVPN Peer Services Coordinator

Required Education:

  • High School Diploma or a GED.

Preferred Education/Licensure/Certifications:

  • Associate Degree

Required Licensure/Certifications:

  • N/A

Required Experience:

  • SMVF. A Veteran must have an honorable discharge from their branch of service. 

Preferred Experience:

  • A Veteran should have completed a deployment during their term of service. A Family Member should have experienced the deployment of their military spouse. 
  • Experience using the VA as a patient or the family member of a patient. 
  • Experience operating Zoom type platforms.

Abilities/Traits:

  • Ability to remain calm under pressure and during intense situations
  • Ability to use active listening skills
  • Ability to make and maintain relationships with nonprofits and governmental agencies
  • Ability to take guidance and directions
  • Must be able to think creatively
  • Be able to be flexible with tasks and scheduling 
  • Ability to acquire and retain new and changing information on a regular basis
  • Some knowledge of governmental and non-profit resources serving the SMVF community
  • Ability to express self clearly and effectively, orally and in writing.
  • Requires ability to work within a team approach.
  • Requires proficiency with computer skills, programs and email.

Working Conditions:

  • Work will be performed in the Office, Field and/or Remotely setting(s).
  • May require varied work hours depending on need of clients.
  • Out of region travel may be required to attend trainings.
  • May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.

Special Projects:

  • Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

Job Related Physical/Mental Requirements & Environmental Conditions:

Physical:

  • Ability to transport, adjust and/or move items up to 55 lbs.
  • Ability to ascend/descend stairs.
  • Ability to remain in a stationary position for long periods of time.
  • Ability to handle objects.
  • Ability to operate office equipment.
  • Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.
  • Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements. Ability to detect and write effectively.
  • Ability to hear (with or without aid).
  • Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.

Mental:

  • Ability to accept constructive criticism.
  • Ability to maintain regular attendance.
  • Ability to understand, communicate and comprehend accurate information with others in English.
  • Ability to reason and analyze effectively.
  • Ability to solve practical problems as it relates to position.
  • Required to pass and maintain all Center mandated trainings.

Work Site/Environmental Conditions:

  • Ability to work alone.
  • Ability to work closely with others.
  • Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
  • May be subjected to hostile environment.
  • May be subjected to high crime environment.
  • Potential exposure to tobacco products.
  • May be subjected to both inside and outside environmental conditions.
  • Subject to standard noise levels within working environment.
  • Travel by motor vehicle, van, bus or plane may be required.

Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.