GULF COAST CENTER - JOB DESCRIPTION

Job Title: Program Manager-MCSC

Location: Galveston County

FLSA Status: Exempt

Working Status: Full Time with Benefits

Summary:

Reporting to the Behavioral Health Services Director, the Clinic Manager is responsible for the daily clinical/administrative operations of the Mainland Community Service Center outpatient mental health adult clinic in Texas City, Galveston County. Oversees service provision within the TRR service model, including crisis intervention services, pharmacological management services, targeted case management, medication training & support, skills training & development, psychosocial rehabilitative services as well as SE/SH/IMR evidence-based practices within MH adult service array. Responsible for ensuring quarterly & semi-annual program achievement of HHSC performance contract measures/outcomes. Responsible for the development & monitoring of assigned program budget. Work involves assisting in establishing program goals and objectives; assisting in development of program guidelines & procedures; developing standards for achieving program goals; and evaluating program activities. Accountable for assuring compliance with GCC training requirements as well as state and federal regulations, including program billing/clinical documentation practices and other contractual obligations and requirements. Employ leadership skills necessary to consistently maintain a productive and effective operation within the program.

Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma sensitive and informed practices, provides suicide safer care, and fosters a safe and compassionate environment that promotes racial and health equity.

Job Duties: (To be performed with or without accommodation as based on ADA requirements)

The Program Manager-MCSC will be responsible for the following:

Essential Job Duties:

• Manages and oversees the daily operations of the Mainland Community Service Center Adult Mental Health clinic.
• Monitors the work of personnel to ensure that all services and program requirements are met pursuant to GCC Policies & Procedures and the current HHSC performance contract.
• Participates in recurring HHSC Technical Assistance calls as directed.
• Will provide oversight to program personnel to monitor individuals' progress to ensure the efficient completion of MH adult service provision and to ensure patient satisfaction.
• Responsible for implementing standardized revenue cycle management processes.
• Promotes integration of mental health, recovery and crisis services at clinic sites for better efficiencies and improved customer service.
• Maintains a current knowledge base with regard to rules, regulations, policies and procedures relating to behavioral health service delivery.
• Directs the coordination of positive inter and intra communications to share information regarding quality of care, member issues and cost-effective services and works across GCC service delivery areas to achieve objectives.
• Demonstrates and supports a commitment to Center goals and the agency's mission. Creates and supports an environment which fosters teamwork, cooperation, respect and diversity. Maintains excellent rapport with persons served, internal providers, and acts as liaison with outside entities as required.
• Responsible for participating in development activities for data driven management. Program managers develop and utilize program data to evaluate program implementation of standardized operational workflows, to measure program staff productivity and to improve program outcomes.
• Responsible for monitoring staffing levels within the team; includes the hiring and training of new staff.
• Keeps Director of Behavioral Health Services informed by reviewing and analyzing program productivity reports; summarizing information & identifying trends with submission of monthly productivity/performance report.
• Conducts QA reviews of clinical documentation. Identify and address deficiencies as appropriate to ensure accurate documentation of service provision.
• Responsible for maintaining ANSA certification as well as ensuring current certification amongst clinicians. Coordinates with ANSA Super User for semi-annual QA activity.
• Responsible for ensuring the completion of the initial and annual ANSA recertification pursuant to the Praed Foundation and DSHS contract. Any lapse in certification will result in formal disciplinary action. Exception: If certification lapse/expiration is reported to supervisor within 24 hours of expiration date, employee will be granted opportunity to recertify by close of following business day. Any lapse/expiration greater than 24 hours will result in termination of employment. Additionally, all certified practitioners are responsible for participating in annual quality assurance training activity performed by the identified ANSA super user.
• Complete LPHA assessment necessary to determine eligibility for admission (inclusive of priority population).
• Complete the required diagnosis form indicating all five diagnostic categories.
• Accurately complete all LPHA Center required documentation necessary for admission process.
• Assure all required LPHA documentation is printed, signed, and filed in respective records.
• Assists with the development of guidelines, policies, and procedures, and monitors compliance.
• Ensures a clinical and/or administrative approach to service delivery.
• Work with the Chief Nursing Officer to plan for the implementation of the Center's best practices including Suicide Safe Care best practices.
• Prepares and monitors program budgets and regularly monitors program's ability to generate revenue.
• Facilitates efficient and effective communication within and across GCC departmental areas.
• Regularly conducts program staff meetings.
• Conducts performance evaluations of assigned staff in order to give employees timely feedback on their performance.
• Schedules assigned staff to participate in mandatory training in order to ensure staff competence and development.
• Promotes and advocates principles of workforce diversity at the Center.
• Promotes personal and professional growth of all employees within the service department so that a competent workforce is maintained.
• Will monitor employee personal leave balances to ensure compliance with Center leave policies. Will schedule employee personal leave in a manner that minimizes interruption to Center services.
• Utilizes work time effectively to insure that all assignments are completed in a thorough and timely manner.
• Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
• Treat all individuals with the utmost courtesy, decency and respect.
• Provide responsive, and efficient services.
• Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.
• Provide highest level of Customer Service for both internal and external customers.
• Required to report personnel leave; flex time and emergency leave to assigned supervisor.
• Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
• Consistent adherence to the Center's Dress Code.
• Consistent adherence to Center safety guidelines and expectations.
• May be required to travel within Brazoria and Galveston Counties.
• Out of region travel may be required to attend trainings.
• Must maintain a clear driving record and driver's license in accordance with our Driver Policy.
• Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.

Non-Essential Job Duties:

• N/A

Supervision:

• Receives direct supervision from Director of Behavioral Health Services

Required Education:

• Minimum of a Master's Degree with an LCSW or LPC licensure

Required Licensure/Certifications:

• LCSW or LPC licensure

Required Experience:

• At least three years of work-related experience with behavioral health adult population, broad knowledge of local community resources as well as leadership experience required.

Preferred Experience:

• 2-3 years of experience in management

Abilities/Traits:

• Work requires directing and monitoring work, including making decisions on hiring, disciplinary action and evaluating program objectives and effectiveness. Requires the ability to lead others and affect positive outcomes for the organization overall.
• Requires the ability to read memos, policies and procedures, reports, letters, manuals and informational articles. Work requires the ability to read general correspondences, reports, laws and guidelines, financial & reimbursement data and clinical documentation.
• Requires the ability to perform general math calculations and budget analysis.
• Requires the ability to compose professional memos, letters, reports, and policies and procedures.
• Duties require the ability to interpret complex policies, guidelines and laws, analyze processes and weighing factors to make critical decisions. Duties require the ability to determine the best resolutions to various issues.
• Duties require the ability to plan for the optimal use of resources to meet required outcomes. Duties require the ability to plan for the expansion or reorganization of services.
• Duties require the ability to write a program budget, and monitor progress toward fiscal objectives
• Duties require the ability to solve problems, make recommendations, persuade others and negotiate compromises with staff, clients and other organizations.
• General knowledge of mental disorders.
• Ability to effectively lead in a changing environment.
• Ability to plan, organize, and integrate priorities and deadlines.
• Ability to create an atmosphere that encourages motivation, innovation, and high performance.
• Ability to anticipate and react calmly in emergency situations.
• Ability to express self clearly and effectively, orally and in writing.
• Requires ability to work within a team approach.
• Requires proficiency with computer skills, programs and email.

Working Conditions:

• Work will be performed in the Office, Field and/or Remotely setting(s).
• May require varied work hours depending on need of clients.
• Out of region travel may be required to attend trainings.
• May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.
• Office and Community work environment.
• May require transport consumers in personal and/or Gulf Coast Center Vehicle.

Special Projects:

• Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

Job Related Physical/Mental Requirements & Environmental Conditions:

Physical:

• Ability to transport, adjust and/or move items up to 55 lbs.
• Ability to ascend/descend stairs.
• Ability to remain in a stationary position for long periods of time.
• Ability to handle objects.
• Ability to operate office equipment.
• Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.
• Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements.
• Ability to detect and write effectively.
• Ability to hear (with or without aid).
• Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.

Mental:

• Ability to accept constructive criticism.
• Ability to maintain regular attendance.
• Ability to understand, communicate and comprehend accurate information with others in English.
• Ability to reason and analyze effectively.
• Ability to solve practical problems as it relates to position.
• Required to pass and maintain all Center mandated trainings.

Work Site/Environmental Conditions:

• Ability to work alone.
• Ability to work closely with others.
• Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
• May be subjected to hostile environment.
• May be subjected to high crime environment.
• Potential exposure to tobacco products.
• May be subjected to both inside and outside environmental conditions.
• Subject to standard noise levels within working environment.
• Travel by motor vehicle, van, bus or plane may be required.

Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.