GULF COAST CENTER - JOB DESCRIPTION

Job Title: Team Lead-YBHS

Location: Brazoria and Galveston Counties

FLSA Status: Non-Exempt

Working Status: Full-time w/benefits

Summary:

Provide Case Management (CM) and therapeutic Skills Training for patients of Gulf Coast Center (GCC).  Primary responsibility will be coordinating and implementing Texas Resiliency and Recovery (TRR) as part of an interdisciplinary team.  As part of an interdisciplinary team, and within the scope of the team, the Team Lead will be responsible for targeted services i.e., Therapeutic Skills Training (Skillstreaming, ART, PAYA, Nurturing Parenting, Incredible Years), initial screenings and assessments to potential GCC clients, completion of Child Needs & Strength Assessments (CANS), Person Centered Recovery Plans (PCRP), & targeted case management to individuals presenting for behavioral health services.  The Team Lead may also provide brief interventions such as crisis resolution and liaison between other programs and organizations.

The Team Lead will also be responsible for providing mentorship to other RCM staff to answer questions and to mitigate challenges with engagement of patients and families working with staff to better organize their workloads and job responsibilities to be able to meet targets pertinent to their JD and Center requirements. The YBHS Team Lead will be responsible for onboarding of new Qualified Mental Health Professional (QMHP) staff, caseload management, performance standard review and support, technical assistance with the EHR, and consultation with other team members on CM issues.

Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma sensitive and informed practices, provides suicide safer care, and fosters a safe and compassionate environment that promotes racial and health equity.

Job Duties: (To be performed with or without accommodation as based on ADA requirements)

The YBHS- Team Lead will be responsible for the following:

Essential Job Duties:

• Assist Program Manager in monitoring monthly performance of Youth Service Provision Targets including regular reviews of UM/MBOW reports provided by Program Manager 
• Assist Program manager to ensure documentation of case managers is accurate and compliant on clients served in the clinic.
• Coordinate clinical care related to case manager staffing pattern and client needs for CM staff.
• As back up to Program Manager, participation in designated monthly HHSC technical assistant conference calls; responsible for answering roll call as needed.
• Provide backup coverage in the event of absence of the Program Manager.
• Provide backup coverage to other areas in the clinics (Galveston and Brazoria Counties) as needed.
• Provide general support to clinic in daily operations regarding staffing pattern and present problems to Program Manager.
• Identifies a current and discreet caseload as part of an interdisciplinary team. Serve as a member of the treatment team coordinating and providing services as needed.
• Actively participate in team meetings as evidenced by discussion that is not only specific to assigned caseload.
• Display professionalism and team membership when representing program.
• Personnel vacancy may result in temporary increase of caseload.
• Maintain contact with designated staff on a daily basis regarding current work area and retrieval of messages.
• Provide initial screening in person, over the telephone, or tele video.
• Conduct an intake interview and appropriate assessments to gather required information.
• Completes referrals to internal/external resources as clinically indicated.
• Develops person-centered recovery plans based on patient's needs and preferences.
• Provides therapeutic skills training as defined by GCC using evidence-based strategies within the (TRR) model of care. 
• Provides crisis services to patients and walk-ins to the clinic as needed.
• Provides monthly documented face to face hours of direct service per month to GCC consumers and/or family members as indicated in the current Direct Service Agreement for this position. 
• Monitors patients' requirements within the TRR model to ensure required services are offered and meeting targeted monthly service provision standard for identified caseload.
• Assure treatment provided to patient relates to the individualized goals of treatment plan.
• Utilizes a variety of skills training methods to include areas such as introduction, role play, behavioral reversal, in-vivo practice, and coaching.
• Enters accurate and appropriate RCM billing and documentation into SmartCare EHR within 2 business days of service provision as appropriate to patients' treatment plan and assignment in SmartCare. 
• Maintains compliance with all documentation for patients as assigned and as required by the GCC policies and procedures within caseload.
• Conducts the Child Needs & Strengths Assessment (CANS) every 3 months or as clinically indicated for individuals as required & assigned.  Responsible for ensuring staff completion of initial & annual CANS recertification pursuant to the Praed Foundation & HHSC performance contract.  A lapse/expiration in certification will result in termination of employment. Exception:  If certification lapse/expiration is reported to supervisor within 24 hours of expiration date, employee will be granted opportunity to recertify by close of following business day.  Any lapse/expiration greater than 24 hours will result in termination of employment. 
• Additionally, all certified practitioners are responsible for participating in semi-annual quality assurance training activity conducted by the identified ANSA/CANS Super User
• Participate in Medicaid Administrative Claiming (Random Moment in Time) process. 
• Through a system of care, helps to establish baseline data & assists with tracking vital health indicators as a part of CCBHC & all grant outcome measure requirements.
• RCM staff will also be responsible for providing mentorship to other RCM staff to answer questions and to mitigate challenges with engagement of patients and families working with staff to better organize their workloads and job responsibilities to be able to meet targets pertinent to their JD and Center requirements.
• Strict adherence to authorizations and to all GCC policy guidelines outlined in GCC medication transport guidance letter when there is a need to transport patient medications.
• Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
• Treat all individuals with the utmost courtesy, decency, and respect.
• Provide responsive, and efficient services.
• Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.
• Provide highest level of Customer Service for both internal and external customers.
• Required to report personnel leave; flex time and emergency leave to assigned supervisor.
• Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
• Consistent adherence to the Center's Dress Code.
• Consistent adherence to Center safety guidelines and expectations.
• May be required to travel within Brazoria and Galveston Counties.
• Out of region travel may be required to attend trainings.
• Must maintain a clear driving record and driver's license in accordance with our Driver Policy.
• Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.

Non-Essential Job Duties:

• N/A

Supervision:

• Receives direct supervision from Program Manager-YBHS.

Required Education:

• Requires a bachelor's degree or equivalent in the behavioral sciences field of study from an accredited college or university and/or specialized QMHP certification.

Preferred Education/Licensure/Certifications:

• Master's degree in the behavioral sciences field of study from an accredited college or university is preferred

Required Licensure/Certifications:

• N/A

Required Experience:

• One to two years full-time experience in human services is required. 

Preferred Experience:

• Two years full-time experience in human services preferred.

Abilities/Traits:

• General knowledge of mental disorders.
• Self-motivated with good time management skills.
• Good interpersonal skills.
• Must have a demonstrated ability to operate video/virtual format of communication.
• Needs to establish cooperative relationships and work with individuals seeking services, other professionals, and organizations. 
• Ability to establish cooperative relationships with consumers and their families.
• Mature problem-solving approach to daily work.
• Ability to anticipate and react calmly in emergency situations.
• Knowledge of local social service network.
• Ability to express self clearly and effectively, orally and in writing.
• Requires ability to work within a team approach.
• Requires proficiency with computer skills, programs and email.

Working Conditions:

• Work will be performed in the Office, Field and/or remotely setting(s).
• May require varied work hours depending on need of clients.
• Out of region travel may be required to attend trainings.
• May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.

Special Projects:

• Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

Job Related Physical/Mental Requirements & Environmental Conditions:

Physical:

• Ability to transport, adjust and/or move items up to 55 lbs.
• Ability to ascend/descend stairs.
• Ability to remain in a stationary position for long periods of time.
• Ability to handle objects.
• Ability to operate office equipment.
• Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.
• Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements.
• Ability to detect and write effectively.
• Ability to hear (with or without aid).
• Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.

Mental:

• Ability to accept constructive criticism.
• Ability to maintain regular attendance.
• Ability to understand, communicate and comprehend accurate information with others in English.
• Ability to reason and analyze effectively.
• Ability to solve practical problems as it relates to position.
• Required to pass and maintain all Center mandated trainings.

Work Site/Environmental Conditions:

• Ability to work alone.
• Ability to work closely with others.
• Ability to work closely with clients and/or family members with poor hygiene.
• Ability to work long and/or irregular hours.
• May be subjected to hostile environment.
• May be subjected to high crime environment.
• Potential exposure to tobacco products.
• May be subjected to both inside and outside environmental conditions.
• Subject to standard noise levels within working environment.
• Travel by motor vehicle, van, bus, or plane may be required.

Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.