Case Manager-SLECT (Mon-Fri 10:00 am to 7:00 pm)

Do you have a passion for helping others and seeking a career where you can make a difference? Then join our team where we have proven to be a strong, self-sufficient and timeless cornerstone of our community committed to connecting and serving people where they live.


Title: Case Manager-School and Law Enforcement Crisis Team (SLECT)  (Day Shift: Monday - Friday 10:00 am to 7:00 pm)

Department: Crisis Services/Crisis Respite/ Jail Diversion Services

Summary:

  • Reporting to the Crisis Services Director, Crisis Outreach staff are responsible for providing rapid response mobile crisis services in the community for a two county area.  Work will involve providing crisis assessment and intervention services to both adults and children experiencing mental health and substance use crisis.  This position will also provide intensive crisis follow up services at a determined frequency until crisis customers are no longer in crisis and they are successfully transitioned to regular Center or community services.  The crisis follow up services will include crisis follow up contacts, rehabilitative skills training, family education, community resource referrals and transportation to community resources necessary for crisis stabilization and continuity of care. 
  • Additional responsibilities include providing services to individuals in the Crisis Respite Program by assisting with assessing, recovery planning and rehabilitative services to assist respite customers in the crisis stabilization process.   
  • Crisis staff will also respond to calls from law enforcement, jails or judges requesting assistance with mentally ill and/or IDD individuals in need of jail diversion.  Crisis staff will assist the jail diverted individuals with crisis assessment, LOC5 enrollment, linkage to clinic enrollment, referrals and follow up services.
  • Crisis team members must embrace the concept of teamwork; trauma informed care, jail diversion as well as collaborative documentation.  Crisis staff will need to have effective communications in dealing with law enforcement, local hospitals, judiciary and other social service agencies to resolve the crisis needs of the customers.  Must be able to work under pressure with stressful situations while maintaining a professional manner. 
  • Staff will adhere to GCC training requirements as well as to state and federal regulations, including program billing/clinical documentation practices and other contractual obligations and requirements. 

Education:                                                                                      

  • Applicants must have a Bachelors degree from an accredited college or University in the Behavioral Science field of study.

Experience:

  • Two years full-time experience providing human services is preferred.

Ability:

  • General knowledge of mental health disorders, ability to remain calm in stressful situations, self motivated with good time management skills, ability to multi-task, good interpersonal skills, ability to establish cooperative relationships with individuals in crisis situations, mature problem solving approach to daily work, knowledge of local social service network, ability to express self clearly and effectively orally and in writing, demonstrated ability to work within a team approach, demonstrated computer skills with a variety of office software, and ability to work well with other professionals and organizations.  Must learn and use the Trauma Informed Principles in performing assessments with persons in crisis so as to not add any further traumatic experiences. 

Status:

  • Non-exempt under the Fair Labor Standards Act

Working conditions:

  • Crisis team are expected to work together as a team to have a schedule that maintains crisis services 24 hours a day and 365 days a year.  Although this position will work primarily on the day shift during the business week for the hours 10:00 a.m. to 7:00 p.m., the position requires flexibility to work different shifts or on-call as needed to meet program needs.   Crisis staff are required to work on Center holidays unless approved for a skeleton crew by the Crisis Services Director.  Crisis staff that work on Center holidays will be paid their hours worked and an additional 8 hours of holiday pay or they can take the holiday off another day that is approved by the Crisis Services Director.   
  • Crisis staff may periodically transport individuals in personal and/or Gulf Coast Center vehicles. Requires flexibility to work in both Galveston and Brazoria counties.  Majority of crisis intervention is in the community.  Requires current Texas Drivers License, safe and reliable transportation that is current with all State requirements, and liability insurance, Out of region travel may be required. 

Job Duties:   

  • Crisis staff will respond immediately with mobile crisis response to calls triaged by the hotline as acuity status Emergent, Urgent, Hospital Triage or Jail Diversion calls. Calls determined by the hotline to be Routine calls are to be seen face to face within 24 hours of the hotline referral. The hotline determines the acuity status for each call. Crisis staff are not to reduce the acuity status of crisis calls that have been determined by the hotline. Crisis staff can notify the Crisis Services Director about any concerns with a hotline triage the next business day for the director to follow up with the hotline to review the concerns. Crisis staff are required to notify a supervisor about any barriers to meeting response timeframes or concerns about responding to the screening sites determined appropriate and safe by the hotline. 
  • Crisis staff will assist with hotline referrals for walk in crisis by responding to the center site where the crisis caller has been directed.  Crisis staff will follow up immediately on callers referred as walk ins for crisis assessment that do not arrive at the designated site with mobile crisis response. 
  • Crisis staff will assist local law enforcement that want to bring crisis clients to designated clinic sites for crisis assessment or jail diversion.  Crisis staff and the law enforcement officers are expected to work together to determine whether law enforcement drop off is safe and appropriate or whether the law enforcement officer should remain on site for the assessment for safety reasons.
  • Crisis staff will also respond to calls from law enforcement, jails or judges requesting assistance with mentally ill and/or IDD individuals in need of jail diversion.  Crisis staff will assist the jail diverted individuals with crisis assessment, LOC5 enrollment, linkage to clinic enrollment, referrals and follow up services.
  • Crisis staff will be expected to respond to crisis at Gulf Coast Center clinics and facilities as requested in order to provide crisis support to those programs. 
  • Crisis staff are responsible to use the designated crisis assessment, safety planning tool, progress notes and to conduct a Adult Needs and Strengths Assessment or the Children's Need and Strengths Assessment. 
  • Crisis staff are to gather information relating to the crisis client from family and/or available collaterals in order to have a full assessment of the crisis and the client's risk. 
  • Crisis staff provide crisis intervention services in order to de-escalate crisis situations and risk of harm. 
  • Crisis staff are to communicate with local law enforcement and Mental Health Deputies for support as needed.  Crisis staff coordinate and facilitate emergency services for individuals requiring a structured environment or more intensive services.
  • Crisis staff must be effective in presenting Crisis Services information to locate stakeholders, inter-office programs, external agencies and other organizations to educate and/or gain cooperation with their response systems.
  • Crisis staff are responsible to provide crisis follow up services for all crisis served individuals, including individuals that are sent inpatient and that remain in emergency rooms or hospitals waiting for transfer.  Crisis served individuals that are sent inpatient or are waiting in emergency rooms and hospitals should have at least one documented follow up phone contact attempt with 24 hours.  Crisis served individuals that are not sent inpatient will receive safety planning and crisis follow up services at an intensity recommended in Suicide Safe Care best practices and contract standards, which include (at a minimum):
    • Follow up face to face contact within 24 hours including a review of risk and assessment into LOC5 crisis relapse services; then
    • Weekly face to face contact including a review of risk at each contact for 30 days; then
    • Successful linkage to LOC 1-4 or external community provider if client accepts referrals; or
    • Crisis clients needing continued crisis relapse prevention LOC-5 services in order to link successfully to regular LOC 1-4 or external community providers will have bi-weekly contact including a review of risk at each contact for 60 days; then
  • Crisis staff will respond to calls from Crisis Respite about any issues with respite customers in order to determine if crisis assessment or consultation is needed.  Crisis respite clients that ask to discharge from crisis respite unplanned will need to be reviewed by Crisis staff to determine if the crisis respite customer remains in crisis and should have a new crisis assessment prior to discharge.  This will involve a review of the original respite referral to determine the risk level at admission, a review of current symptomology and consultation with the Crisis Respite staff.  These interventions and consultations will be documented in the GCC clinical record.
  • The Crisis team will have unit performance measurables or targets that will be measured monthly including Community Crisis Response, Crisis Response Timeliness for Emergent, Urgent, Hospital Triage, Jail Diversion and Routine Callers, Crisis Follow Up Intensity, Effectiveness of Crisis Response and Crisis Care Linkage.  Individual crisis staff will have performance expectations for these same measurables as well as targets for Crisis Service Efficiency and Concurrent Documentation.
  • Crisis staff are required to maintain acceptable productivity during work hours and to complete all tasks assigned by Director of Crisis Services.  Crisis staff are to provide a minimum of 35 monthly face to face service hours each month. 
  • Crisis staff are expected to utilize collaborative documentation as much as possible to have service documentation in the electronic health record by the end of their shifts.  Documentation must be entered within 2 business days of service provision.
  • Crisis staff will assist the Director of Crisis Services in training new crisis services and crisis respite staff in the crisis process. 
  • Crisis staff will maintain open communication with supervisor and inform supervisor immediately of any difficulties which obstruct the completion of duties or changes in normal scheduling.  Conferences with the supervisor shall be initiated by the crisis staff at any time based on need. 
  • Crisis staff are required to serve on the after-hours crisis rotation as needed to meet program needs.   
  • Crisis staff will attend out of region training or meetings and community education meetings as needed. 
  • Accurately complete bi-weekly timecard, travel log, as well as vehicle reports and assigned reports according to Center policy and procedures.
  • Responsible for ensuring completion of the initial and annual ANSA/CANS recertification in accordance with the Praed Foundation and HHSC performance contract requirements.  A lapse/expiration in certification will result in termination of employment.  Exception: If certification lapse/expiration is reported to supervisor within 24 hours of expiration date, employee will be granted opportunity to recertify by close of following business day.  Any lapse/expiration greater than 24 hours will result in termination of employment.  Additionally, all certified practitioners are responsible for participating in semi-annual quality assurance training activity conducted y the identified ANSA/CANS Super User.
  • Responsible for completing any and all other tasks as assigned by the Director of Crisis Services.