Certified Family Partner

GULF COAST CENTER - JOB DESCRIPTION

Job Title: Certified Family Partner - YBHS

Location: Based in Texas City, TX. Travel within Galveston and Brazoria counties.

FLSA Status: Non-Exempt

Working Status: Full Time with Benefits

Summary:

Implements family support services for child or adolescent with an emotional or mental health issue.  Provides support and parent mentoring, information, referral, follow-up, and technical assistance to families, teaches self advocacy skills, and general consultation to staff on children and youth. 

Gulf Coast Center operates under a trauma-informed approach based on the six key principles of Safety, Trustworthiness & Transparency, Peer Support, Collaboration & Mutuality, Empowerment & Choice, and Cultural, Historical & Gender issues.

Job Duties: (To be performed with or without accommodation as based on ADA requirements)

The Certified Family Partner - YBHS will be responsible for the following:

Essential Job Duties:

  • Ensure all documentation is complete, accurate and clear as required by GCC Consumer Records Procedure. 
  • Ensure all billing and progress notes are completed in Electronic Health Record within 48 hours of service delivery.
  • Scan and upload all external records received to the Electronic Health Record at a minimum of weekly to ensure staff access to most up-to-date patient information.
  • Consult with NAMI and clinical staff as appropriate on the delivery of Certified Family Partner Services.
  • Obtain on-going training/education in the area of TRR for children and adolescents.
  • Assist families in locating and utilizing available services. Identifies and documents barriers to utilizing services for all referrals.
  • Maintain CEU's required for CFP certification.
  • Meets or exceeds the established performance requirement for entire caseload each month.  Meets all productivity measures determined by leadership staff.
  • Meet with families assigned through Wraparound process at least weekly for LOC 4 and YES Waiver youth.
  • Meet with LAR of youth in LOC 2, 3, 4, and YC to assure meeting family partner measures set forth by state contract.
  • Assist with facilitation of families' engagement in the Wraparound process by providing support around development of the child and family team (CFTM) and through participation in monthly child and family team meetings.
  • Provide peer support, advocacy, and/or mentoring to other families as identified who are not receiving Wraparound services.
  • Facilitate support groups for families on a monthly basis to ensure agency's compliance with state contract.
  • Meet with LAR and youth to provide Medication Training & Support to families as identified on Recovery Plan.
  • Meet with LAR of youth to provide Nurturing Parenting as identified on Recovery Plan.
  • Implement Fish philosophy in approach to assigned work duties.  Abide by principles of Fish philosophy when collaborating with co-workers and when interacting with youth and their families. 
  • Develop and maintain up-to-date, usable directory of appropriate community referrals.
  • Support and encourage families to educate themselves by attending parent education classes and provide them with material pertaining to mental health issues, educational issues and other pertinent issues.
  • Work to assure service provision remains within the boundaries of the Certified Family Partner role.  Accept clinical direction from QMHP staff when appropriate to assure working boundaries are maintained.
  • Actively participate in team meetings and other clinical staffing as determined by supervisor.  Remain attentive with professional mannerisms throughout duration of meetings.
  • Display professionalism and team membership when representing program throughout daily work.
  • Check and respond to e-mail communications in a timely manner.
  • Maintain communication with immediate supervisor regarding flextime.
  • Strict adherence to the Certified Family Partner Code of Ethics and Code of Conduct.
  • Maintain report of monthly purchases made with office VISA cards and YAGA funds as requested/needed.
  • Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
  • Treat all individuals with the utmost courtesy, decency and respect.
  • Provide responsive, and efficient services.
  • Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.
  • Provide highest level of Customer Service for both internal and external customers.
  • Required to report personnel leave; flex time and emergency leave to assigned supervisor.
  • Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
  • Consistent adherence to the Center's Dress Code.
  • Consistent adherence to Center safety guidelines and expectations.
  • May be required to travel within Brazoria and Galveston Counties.
  • Out of region travel may be required to attend trainings.
  • Must maintain a clear driving record and driver's license in accordance with our Driver Policy.
  • Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.

Non-Essential Job Duties:

  • N/A

Supervision:

  • Receives direct supervision from Program Manager-YBHS

Required Education:

  • Requires a high school diploma or equivalent

Preferred Education/Licensure/Certifications:

  • N/A

Required Licensure/Certifications:

  • Family Partner Certification (CFP) required within first year of employment

Required Experience:

  • Being a parent or legally authorized representative (LAR) who has at least one year of experience raising a child or adolescent with an emotional or mental health issue is required. 

Preferred Experience:

  • N/A

Abilities/Traits:

  • Effective interpersonal skills
  • Ability to accept responsibility and exercise independent judgment in making decisions
  • Capable of recognizing necessary response to unexpected situations
  • General knowledge of mental health disorders
  • Self motivated with good time management skills
  • Mature problem solving approach to daily work
  • Ability to work cooperatively with immediate work group and individuals external to the program
  • Ability to express self clearly and effectively, orally and in writing.
  • Requires ability to work within a team approach.
  • Requires proficiency with computer skills, programs and email.

Working Conditions:

  • Work will be performed in the Office, Field and/or Remotely setting(s).
  • May require varied work hours depending on need of clients.
  • Out of region travel may be required to attend trainings.
  • May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.

Special Projects:

  • Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

Job Related Physical/Mental Requirements & Environmental Conditions:

Physical:

  • Ability to transport, adjust and/or move items up to 55 lbs.
  • Ability to ascend/descend stairs.
  • Ability to remain in a stationary position for long periods of time.
  • Ability to handle objects.
  • Ability to operate office equipment.
  • Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.
  • Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements.
  • Ability to detect and write effectively.
  • Ability to hear (with or without aid).
  • Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.

Mental:

  • Ability to accept constructive criticism.
  • Ability to maintain regular attendance.
  • Ability to understand, communicate and comprehend accurate information with others in English.
  • Ability to reason and analyze effectively.
  • Ability to solve practical problems as it relates to position.
  • Required to pass and maintain all Center mandated trainings.

Work Site/Environmental Conditions:

  • Ability to work alone.
  • Ability to work closely with others.
  • Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
  • May be subjected to hostile environment.
  • May be subjected to high crime environment.
  • Potential exposure to tobacco products.
  • May be subjected to both inside and outside environmental conditions.
  • Subject to standard noise levels within working environment.
  • Travel by motor vehicle, van, bus or plane may be required.

Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.