Are you seeking a career where you can make a difference? Gulf Coast Center (GCC) recruits people who are committed to compassionate, person-centered service.
Join our team today!
- INCREASED PAY as of 12/1/23.
- Monday-Friday.
- 12 Paid Holidays each year (in addition to time off accrual).
- Great Benefits.
- 5% Salary increase upon 90 days in role.
- Starting rate of pay based on experience doing a similar role.
- Career Ladder
GULF COAST CENTER - JOB DESCRIPTION
Job Title: Clinic Care Coordinator - Youth and Family Services
Location: Texas City, TX
FLSA Status: Non-Exempt
Working Status: Full Time with Benefits
Summary:
Worked in a fast paced environment. As a care coordinator you have to be able to think on your feet and coordinate with clients and staff in a timely manner. A fast paced example would be coordinating housing, transportation, medical records and an aftercare appointment for a hospital discharge, discharging that same day.
Provide Care Coordination for consumers of Gulf Coast
Center (GCC). Primary responsibility will be conducting Activities that
are designed to ensure timely access to needed services and supports,
facilitate communication among care providers, eliminate duplication of
service, ensure uninterrupted service during transitions of care and track
progress toward achievement of treatment goals. Address potential gaps in
meeting persons served interrelated medical, social, developmental, behavioral,
educational, informal support system, and financial needs to achieve optimal
health and wellness outcomes, according to preferences of the individual
served, as well as applicable Legally Authorized Representative (LAR). Additionally,
to coordinate and implement Texas Resiliency and Recovery (TRR) as part of an
interdisciplinary team. The TRR model incorporates resiliency and
recovery-oriented services, supports, practices and beliefs into publicly
funded mental health delivery systems. As part of an interdisciplinary team,
and within the scope of the team, the Care Coordinator will be responsible for
consultation with other team members; developing full range of options in the
community settings; rehabilitation self-management and wellness strategies;
coordinating medical documentation within medication checkups for GCC consumers,
and technical assistance as part of the team in an individual and/or group
capacity. The Care Coordinator may be responsible for providing targeted case
management to individuals who present for behavioral health services, brief
interventions such as crisis resolution, case management, and liaison between
other programs and organizations.
Gulf Coast Center is
committed to fostering an open, inclusive, and supportive environment that
welcomes and embraces diversity in all forms. Gulf Coast Center defines
diversity broadly including, but not limited to, race, ethnicity, abilities
(mental/physical), gender, gender identity, immigrant status, language,
religion, sexual orientation, socioeconomic status, veteran status, and age.
Gulf Coast Center embraces trauma sensitive and informed practices, provides
suicide safer care, and fosters a safe and compassionate environment that
promotes racial and health equity.
Job Duties: (To be performed with or without accommodation
as based on ADA requirements)
The Clinic Care Coordinator will be responsible
for the following:
Essential Job Duties:
- Ensure persons
served are connected and engaged with services; ensure individual/family
choice is facilitated.
- Serve as a
conduit between persons served, clinical staff, and community providers to
ensure care is provided, documented, and communicated.
- Facilitate
internal and external collaboration to develop person-centered or
family-centered integrated recovery plans.
- Foster
successful care transitions and transitions over time; organize care
activities and sharing information among all to achieve safer and more
effective care.
- Conduct
comprehensive and timely activities to resolve barriers to accessing care
determined necessary to address unmet needs.
- Organize care
activities and sharing information among all the participants concerned
with an individual's care to achieve safer and more effective care.
- Relationship
building with community partners and referral sources to ensure access to
the right care at the right time for persons served through care
coordination activities.
- Coordinate
access to care via initial screening for admission eligibility and assess
need for routine or crisis related services for youth and/or adult
services.
- Support
provider workflow and patient care by coordinating with department staff
regarding financial, benefit, and medical services.
- Responsible for
ensuring the completion of the initial and annual ANSA/CANS
recertification pursuant to the Praed Foundation and HHSC contract. Any
lapse in certification will result in formal disciplinary action.
Exception: If certification lapse/expiration is reported to supervisor
within 24 hours of expiration date, employee will be granted opportunity
to recertify by close of following business day. Any lapse/expiration
greater than 24 hours will result in termination of employment.
Additionally, all certified ANSA/CANS users are required to participate in
semi-annual quality assurance training activity conducted by identified
ANSA/CANS Super User.
- Develops
person-centered recovery plans based on patient's needs and preferences.
- Link to
resources and support care coordination activities.
- Ensure persons
served are connected and engaged with services; ensure individual/family
choice is promoted,
- Facilitate
patient education accessing resources developed.
- Collect,
organize, and submit NOMS data to Data Specialist and Project
Manager.
- Will be
responsible and accountable for the adherence to and promotion of the
agency compliance policy and will require communication with various
departments to foster, develop and continue our community partnerships as
it relates to the position.
- Treat all
individuals with the utmost courtesy, decency and respect.
- Provide
responsive, and efficient services.
- Interact with
staff, consumers, local entities and advocacy groups to provide a service
that meets local needs.
- Provide highest
level of Customer Service for both internal and external customers.
- Required to
report personnel leave; flex time and emergency leave to assigned
supervisor.
- Strict
adherence to the professional, ethical, and legal requirements set forth
in GCC's Business Code of Conduct as well as the Corporate Compliance
Plan.
- Consistent
adherence to the Center's Dress Code.
- Consistent
adherence to Center safety guidelines and expectations.
- May be required
to travel within Brazoria and Galveston Counties.
- Out of region
travel may be required to attend trainings.
- Must maintain a
clear driving record and driver's license in accordance with our Driver
Policy.
- Requires
current Texas Driver's License, reliable transportation and must maintain
current auto liability insurance.
Non-Essential Job Duties:
Supervision:
- Receives direct
supervision from Program Manager
Required Education:
- Requires a
bachelor's degree or equivalent in the behavioral sciences field of study
from an accredited college or university and/or specialized QMHP
certification.
Preferred Education/Licensure/Certifications:
Required Licensure/Certifications:
Required Experience:
Preferred Experience:
- Two years
full-time experience in human services preferred.
Abilities/Traits:
- General
knowledge of mental health disorders and navigating Electronic Health
Records.
- Excellent
verbal and written communication skills with knowledge to teach and engage
in basic problem-solving strategies to support self-directed recovery.
- Knowledgeable
in trauma informed care and community resources.
- Ability to
express self clearly and effectively, orally and in writing.
- Requires
ability to work within a team approach.
- Requires
proficiency with computer skills, programs, and email.
Working Conditions:
- Work will be
performed in the Office, Field and/or Remote setting(s).
- May require
varied work hours depending on need of individuals.
- Out of region
travel may be required to attend trainings.
- May require
travel to various locations within Brazoria and Galveston Counties.
- Requires
current Texas Driver's License, reliable transportation safe and current
with all state requirements, and liability insurance.
Special Projects:
- Assist
supervisor when requested to complete special projects and complete all
assignments within a time frame negotiated with the supervisor. Completion
of other duties as assigned by supervisor as it relates to the program and
position.
Job Related Physical/Mental Requirements &
Environmental Conditions:
Physical:
- Ability to
transport, adjust and/or move items up to 55 lbs.
- Ability to
ascend/descend stairs.
- Ability to
remain in a stationary position for long periods of time.
- Ability to handle
objects.
- Ability to
operate office equipment.
- Ability to move
around within an office setting and/or other locations as needed; may
include ability to bend/twist, kneel/stoop and/or reach for items.
- Ability to
push/pull, crawl/squat as it relates to PMAB requirements; may be required
to perform PMAB restraints as it relates to program requirements.
Ability to detect and write effectively.
- Ability to hear
(with or without aid).
- Ability to have
visual acuity to operate a motor vehicle and observe objects within work
setting.
Mental:
- Ability to
accept constructive criticism.
- Ability to
maintain regular attendance.
- Ability to
understand, communicate and comprehend accurate information with others
in English.
- Ability to
reason and analyze effectively.
- Ability to
solve practical problems as it relates to position.
- Required to
pass and maintain all Center mandated trainings.
Work Site/Environmental Conditions:
- Ability to work
alone.
- Ability to work
closely with others.
- Ability to work
closely with individuals and/or family members with poor hygiene. Ability
to work long and/or irregular hours.
- May be
subjected to hostile environment.
- May be
subjected to high crime environment.
- Potential
exposure to tobacco products.
- May be
subjected to both inside and outside environmental conditions.
- Subject to
standard noise levels within working environment.
- Travel by motor
vehicle, van, bus, or plane may be required.
Qualified individuals must be able to perform these
functions with or without reasonable accommodations as based on ADA
requirements.