Transportation Care Navigator

Do you have a passion for helping others and seeking a career where you can make a difference? Then join our team where we have proven to be a strong, self-sufficient and timeless cornerstone of our community committed to connecting and serving people where they live.


Job Title: Transportation Care Navigator

Location: Galveston, TX

FLSA Status: Non-Exempt

Working Status: Full Time with Benefits


To provide education regarding a transportation pilot project and how it serves the community to persons who are homeless, at-risk, or vulnerable populations that are residents of Galveston Island. To provide support and connection to resources to maintain or secure housing. This employee will serve as liaison with community based homeless services agencies, Gulf Coast Center, and other social service agencies. To provide access to transportation for the target population to benefits and services from Galveston Island and to identified resources on Galveston Mainland such as the Social Security Administration or Texas WorkSource. 

Gulf Coast Center operates under a trauma-informed approach based on the six key principles of Safety, Trustworthiness & Transparency, Peer Support, Collaboration & Mutuality, Empowerment & Choice, and Cultural, Historical & Gender issues.

Job Duties: (To be performed with or without accommodation as based on ADA requirements)

The Transportation Care Navigator will be responsible for the following:

Essential Job Duties:

Serve as an objective third-party to create a project which improves access to public transportation on Galveston Island for a target audience. Roles include coordinating an evaluation process among collaborative transportation providers to include Island Transit, Harris County Rides, Connect Transit, and others. Spearhead and manage the creation of infrastructure for project(s) that are a result of said evaluation. Implement project(s) which result. Set concrete goals for the project(s). A successful project will increase use of public transportation; track increases in and uses of public transportation which result. Evaluate program components for trends and recommend revisions to meet projected goals. Make efficient use of project funding and work with stakeholders to sustain funding. Utilize data and metrics to monitor, assess and determine the direction and impact of project. Summarize data and report to stakeholders any program results and successes. Reach out to social service agencies and other stakeholders to identify public transportation needs within the target population. Deliver information ongoing to social services agencies on and off the island which may have clients who use or benefit from public transportation. Create and implement a strategy for successful marketing of public transportation on Galveston Island for persons who are homeless, at-risk, or vulnerable populations that are residents of Galveston Island; ensure that information is conveyed in a manner relevant and accessible to a diverse audience. Position the public transportation systems as welcoming, service-minded, and genuine in its mission to help people perform the ordinary, everyday functions of their life. Promote an open, inclusive, collaborative, and accountable culture that embraces a mission of service 

  • Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
  • Treat all individuals with the utmost courtesy, decency and respect.
  • Provide responsive, and efficient services.
  • Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.
  • Provide highest level of Customer Service for both internal and external customers.
  • Required to report personnel leave; flex time and emergency leave to assigned supervisor.
  • Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
  • Consistent adherence to the Center's Dress Code.
  • Consistent adherence to Center safety guidelines and expectations.
  • May be required to travel within Brazoria and Galveston Counties.
  • Out of region travel may be required to attend trainings.
  • Must maintain a clear driving record and driver's license in accordance with our Driver Policy.
  • Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.

Non-Essential Job Duties:

  • N/A


  • Director of Innovative and Special Projects

Required Education:

  • Requires a high school diploma or equivalent.

Preferred Education/Licensure/Certifications:

  • Some College

Required Licensure/Certifications:

  • N/A

Required Experience:

  • Experience using public transportation on Galveston Island
  • Experience with and sensitivity to individuals who have limitations such as economic, mental or physical limitations.

Preferred Experience:

  • Experience in shelters or with homeless programs, case management/coordination preferred. Experience in shelters or with homeless programs, case management/coordination preferred. 
  • 2 years of experience working in a non-profit environment that develops or provides socially relevant, preferably direct services. 
  • 2 years of experience working with diverse communities or multiracial, multicultural, or multigenerational audiences


  • Cultural competency in the social fabric of Galveston Island 
  •  Bilingual preferred, although not required
  • Ability to express self clearly and effectively, orally and in writing.
  • Requires ability to work within a team approach.
  • Requires proficiency with computer skills, programs and email.

Working Conditions:

  • Work will be performed in the Office, field, and/or remote setting.
  • May require varied work hours depending on need of clients.
  • Out of region travel may be required to attend trainings.
  • May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.

Special Projects:

  • Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.

Job Related Physical/Mental Requirements & Environmental Conditions:


  • Ability to transport, adjust and/or move items up to 55 lbs.
  • Ability to ascend/descend stairs.
  • Ability to remain in a stationary position for long periods of time.
  • Ability to handle objects.
  • Ability to operate office equipment.
  • Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.
  • Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements. Ability to detect and write effectively.
  • Ability to hear (with or without aid).
  • Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.


  • Ability to accept constructive criticism.
  • Ability to maintain regular attendance.
  • Ability to understand, communicate and comprehend accurate information with others in English.
  • Ability to reason and analyze effectively.
  • Ability to solve practical problems as it relates to position.
  • Required to pass and maintain all Center mandated trainings.

Work Site/Environmental Conditions:

  • Ability to work alone.
  • Ability to work closely with others.
  • Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
  • May be subjected to hostile environment.
  • May be subjected to high crime environment.
  • Potential exposure to tobacco products.
  • May be subjected to both inside and outside environmental conditions.
  • Subject to standard noise levels within working environment.
  • Travel by motor vehicle, van, bus or plane may be required.

Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.